Cilent Service Representative

Turn your love of cats into a career! At Boise Cat Clinic, we embrace the human-feline bond. We’re especially excited to connect with candidates who have veterinary experience, particularly in cat-only clinics.

Boise Cat Clinic is independently, locally, and woman-owned since 2011! We value relationships, empowerment, and wellbeing. We conduct ourselves with integrity, compassion, and professionalism. Visit our website at  to learn more.

The Client Service Representative (CSR) serves as the first point of contact for clients, ensuring a welcoming, caring, and professional experience. This role focuses on promoting exceptional customer service and supporting clinic operations through efficient and organized workflows. CSRs are responsible for managing a variety of tasks, including greeting clients, scheduling appointments, answering phones, processing payments, and maintaining accurate records.

CSRs play a vital role in fostering long-term client relationships by creating positive first and last impressions. They must demonstrate empathy, active listening, and professionalism, especially when assisting emotional or grieving clients, while effectively managing stressful situations with tact and courtesy.

This fast-paced position requires multitasking and prioritization skills to handle interruptions and maintain a clean, calm, and inviting reception area. CSRs are expected to collaborate with the team, ensuring smooth daily operations and a client service experience that reflects the clinic’s high standards.

• Greet clients warmly and ensure a welcoming, positive experience while addressing their needs promptly and professionally.
• Answer client inquiries via phone, email, and in person with accuracy and clarity; provide detailed information on clinic services, appointment availability, and pricing.
• Schedule, confirm, and follow up on appointments, ensuring efficient appointment flow and minimizing scheduling conflicts.
• Educate clients on clinic policies, including financial policies, prescription refills, vaccination schedules, and wellness plans.
• Ensure invoices are accurate and complete, verifying charges for services, medications, and products before processing payments.
• Process various forms of payment, including credit/debit cards, Care Credit, and Scratchpay, and assist clients with financial options when needed.
• Handle complaints, difficult situations, or upset clients tactfully and elevate concerns appropriately to management or veterinary staff when necessary.
• Maintain strict client and patient confidentiality in compliance with clinic policies and legal regulations.
• Provide empathetic support to clients during stressful or emotional situations, including euthanasia or critical care cases.
• Manage incoming and outgoing emails, text messages, and other communications efficiently, ensuring timely follow-up and documentation.
• Maintain accurate and up-to-date patient records, ensuring all necessary documentation, medical history, and client communications are logged correctly.
• Follow protocols for record transfers, including sending and receiving medical records, lab results, and referral information.

• Assist with patient check-in and discharge, ensuring all necessary paperwork, consents, and financial arrangements are completed.
• Ensure patient history and necessary medical information are obtained from clients at check-in and accurately relayed to veterinary staff.
• Educate clients at discharge on medication instructions, potential side effects, post-procedure care, and any follow-up needs, ensuring clarity and client confidence.
• Assist in coordinating prescription refills and product pickups, verifying proper authorization…