Director of Implementation & Customer Onboarding
Listed on 2026-09-23
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Customer Service/HelpDesk
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
Pet Desk is seeking a Director, Implementation & Build to own the post-sale onboarding journey for 500+ concurrent customer implementations. You will lead 5 direct-report managers across implementation and phone build, driving rigor, proactive communication, and customer-first focus.
In this leadership role, you will partner with Sales, Product, Customer Success, and Support, escalate when needed, and build scalable playbooks and org structures while traveling about 10% for kickoff events and
This is a genuine position to take on the Director of Implementation & Customer Onboarding role at Pet Desk.
Step into the Director of Implementation & Customer Onboarding role at Pet Desk in United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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