Resident Support & Escalations Lead
Listed on 2026-09-29
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Client Relationship Management
Fetch is seeking a Resident Support Team Lead to bridge frontline agents and CX leadership, manage queues, handle escalations, and maintain service levels across channels. This role combines hands-on supervision with cross-functional support to ensure timely, high-quality customer experiences.
You will coach teammates, monitor performance, and collaborate with Engineering, Product, and Operations to improve workflows, knowledge bases, and customer outcomes.
Our group is growing, and we are hiring a Resident Support & Escalations Lead in United States.
Consider building your career as a Resident Support & Escalations Lead at Fetch.
The Resident Support & Escalations Lead position in the Management & Operations, Sales field is open for applications.
We have an opening for a Resident Support & Escalations Lead in United States within Management & Operations, Sales.
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