Customer Support Specialist – Boise
Listed on 2026-09-30
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Customer Service/HelpDesk
Bilingual, Customer Service Rep
Idaho STARS Customer Support Specialist I
Position Title Idaho STARS Customer Support Specialist I
Division/College
Division/College College of Education, Health & Human Sciences
Department
Department Center on Disabilities & Human Development
Location
Posting Context Statement
Position Overview
This position provides responsive and engaging customer support for child care professionals as they navigate the data management system ( RISE ) as it relates to the Idaho Child Care Program ( ICCP ) and state child care licensing.
Duties may include:
- Customer Support
- Facilitating communication between program participants and project leadership
- Maintaining program calendars and schedules
- Operational and Administrative Support
- Serving as primary contact with program participants
- One year of experience in a customer support role
- One year experience with data entry and a data management system
- Experience working on a team with shared goals
- Experience with organizational and problem-solving tasks
- Demonstrated ability to write clearly and precisely as demonstrated in applicant materials
- Using computer software and applications for word processing, developing spreadsheets, email and internet research
Required Education
- High School Diploma or equivalent
Required Other
- Ability to travel
- Ability to work non-standard hours as needed
Additional Preferred
EXPERIENCE
- More than one year of experience in a customer support role
- Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care
- Experience with the RISE Application
- Working with child care professionals
EDUCATION
- Associate’s degree in business administration or early childhood
Physical Requirements & Working Conditions
- None
Degree Requirement
Degree Requirement Listed degree qualification is required at time of hire
Posting Information
FLSA Status
FLSA Status Non-Exempt
Employee Category
Employee Category Classified
Pay Range
Pay Range $20.00 per hour or higher DOE
Type of Appointment
Type of Appointment Fiscal Year
FTE
1.00
Full Time/Part Time
Full Time/Part Time Full Time
Funding
Funding This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy.
A visa sponsorship is available for the position listed in this vacancy. No
Posting Date
Posting Date 08/04/2026
Closing Date
Open Until Filled Yes
Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement
The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Required Documents
- Resume/CV
- Cover Letter/Letter of Application
Optional Documents
- List of References
Required fields are indicated with an asterisk (*).
- Academic Careers
- Association of Public and Land Grant Universities (APLU)
- Chronicle
- Higher Ed/Academic Impressions
- Higher Ed Jobs
- Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idaho works.gov)
- Inside Higher Ed
- Linked In
- Newspaper
- Other Venue
- Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
- University of Idaho Website
- University of Idaho Daily Register
- University of Idaho Employee
- Word of Mouth
- Higher Education Recruitment Consortium (HERC)
(Open Ended Question)
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