Advising Manager, Undergraduate Programs; Hybrid Eligible

Advising Manager

The Advising Manager is a critical member of the Extended Studies Enrollment and Student Success Leadership team. Work is focused on student success and advising within the online program(s). This role partners with staff in Extended Studies and academic departments to create a cohesive, transparent experience for online students from the time of program admission to graduation.

The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho, and beyond. We facilitate online education, community-based programs, concurrent enrollment at high schools, summer sessions, continuing education programs, and other lifelong learning options. Join us!

The Boise State Online advising team works with online students throughout their entire educational journey. We care deeply about providing fully online students with a positive advising experience from admission to graduation. Our team onboards students to Boise State, supports them during their time at the university, and celebrates with them  treat each student as a unique individual, empowering and equipping them with the information and tools they need to reach their goals.

We care deeply about student success and meet students where they are to help them reach their goals. Join us as the Advising Manager!

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge.

Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

Direct partnerships with academic departments to provide comprehensive advising, student services, and student support for online programs and online students. Coordinate all services provided to current students admitted and enrolled in online programs. Maximize efficient use of university systems and data. Remain current in knowledge and understanding of Boise State advising best practices, state of Idaho policies, and federal policies. Partner with Enrollment and Student Success and eCampus Center leadership to communicate and support all Boise State University offices and entities to serve online students, respond to new customer concerns/questions, and identify opportunities for improvement.

Train, mentor, and directly supervise Senior Student Success Advisor(s), Student Success Advisor(s), and Student Success Coach(es) who work with students admitted to and enrolled in online programs. Works with supervisor to develop a professional development plan with annual goals to accomplish the plan. Actively pursue excellence, effectiveness, and efficiency. Be a functional expert for student services information related to admission, registration, academic adjustments, academic appeals, application for graduation, graduation, credit transfer, degree requirements, academic success/support, tutoring, financial aid, fee payment, course materials/tests, counseling services, and community resources.

Coordinate relationships with service specialists as needed. Document and train others as needed. Lead efforts to create a unified, intentional communication plan for enrolled and stop-out students. Demonstrate a high level of maturity and independent judgment when working with various constituencies to analyze and evaluate the needs of the student, accurately assess the situation, determine appropriate information and referrals, exercise discretion to resolve issues, and tailor the message to fit each unique situation.

Support the enrollment, retention, and graduation goals of the online program(s), Extended Studies, and the University. Coach students through academic difficulties, developing a growth mindset and improving academic beliefs and behaviors to achieve success. Problem-solve a variety of student-related issues that will involve interpreting policies and procedures, fact-finding, communicating with field experts, creating options, and deciding final action. Track online program students, including the collection of relevant enrollment data, degree plan, advising notes, degree progression, benchmarks for completion, and graduation.

Manage team performance using data-driven metrics to guide daily operations, identify improvement opportunities, and facilitate meaningful dialogue for the team. Coordinate with the academic department on…