First Generation Student Services Coordinator

First Generation Student Services Coordinator

The First Generation Student Services Coordinator strengthens a thriving first-generation community by leading proactive outreach and collaborating with campus partners to develop programs grounded in best and promising practices. Drawing on student development theory, higher education best practices, and university data, the position designs initiatives that foster connection, expand opportunities for engagement, and support student success. This position supervises student Peer Navigators and supports them in creating experiences that build community, encourage co-curricular involvement, and promote career readiness.

As a key member of the First-Generation Student Staff, this position advances an asset-based approach that recognizes first-generation students as leaders, contributors, and valued members of the Boise State community. Responsibilities include creating opportunities for students to share their perspectives, leadership, and experiences in ways that enrich the broader university community.

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Coordinate a First-Generation student program that celebrates student contributions and builds community. This includes marketing that highlights First-Generation students and community members, recruiting participants through outreach, facilitating engaging events, and tracking progress toward program objectives.

Develop and maintain co-curricular opportunities that encourage leadership development, community engagement, and meaningful participation in campus life.

Network with student organization leaders and professional peers across Student Affairs and Enrollment Management, and academic units.

Strengthen relationships with partners such as TRIO, Advising and Academic Support Center, Career Services, New Student Programs, the College of Arts and Sciences, and Community Engagement and Belonging to expand opportunities that support engagement, leadership development, and success for First-Generation Broncos.

Serve as the primary academic coach for First-Generation students seeking support through SCSC. Help students leverage their existing skills and experiences as they pursue academic, personal, and professional goals.

Hire, develop, and support Peer Navigators whose work contributes to First-Generation student success. Provide coaching that encourages leadership development, professional growth, and meaningful contributions to SCSC programs and initiatives.

Create digital and print materials that highlight the talents, identities, and contributions of First-Generation Broncos.

Promote programs and services in ways that reflect student experiences and contributions while aligning with departmental and university brand practices.

Take the lead in presentations, resource fairs, and programs relating to Orientation. Engage students and families with a welcoming presence that fosters connection, engagement, and a sense of belonging from the start.

Maintain a strong understanding of services offered by SCSC staff, Counseling Services, Student Outreach and Assistance, Veterans Services, the Educational Access Center, and Student Basic Needs. Use this knowledge to make warm referrals that help students access resources and support aligned with their goals.

Lead efforts to coordinate First-Generation cording ceremonies each fall and spring. Create experiences that honor student achievement, recognize the support of families and communities, and celebrate the various pathways students take to graduation.

Collaborate with supervisor to prepare and steward an annual budget for First-Generation programming. Allocate resources in ways that expand opportunities, support meaningful engagement, and advance program goals.

Regularly participate in divisional, university, and department initiatives and events. Contribute expertise related to First-Generation student engagement and success while advancing divisional goals and priorities.

Assist university offices and Student Affairs and Enrollment Management units during peak periods such as Bronco Welcome, Residence Hall check-in, Convocation, and Commencement. Create welcoming experiences that help students and families feel connected, informed, and valued from the start.

Perform other duties as assigned.

Knowledge of:

A strong foundation in both foundational and contemporary theories of student development, with the ability to translate those frameworks into practice in ways that honor students' lived experiences and capacity for growth.

An understanding of federal and state guidelines such as FERPA, Clery, Title IX,…