Enrollment Counselor, Associate

Enrollment Counselor, Associate

Job no: 499844

Work type:
Non-Classified/Professional

Location:

Boise,

Categories:
Graduate College, Entry-Level

The Graduate Enrollment Specialist serves as the primary Graduate College contact for prospective students and supports students throughout the enrollment journey from inquiry through onboarding. This position provides admissions and enrollment guidance, coordinates enrollment communications, manages communication workflows within Slate, and supports student engagement activities designed to foster a welcoming and informed experience. This position also works closely with academic programs, the Graduate Admissions Team, Extended Studies, and other campus partners to ensure prospective students receive timely information, appropriate referrals, and consistent communication throughout the inquiry, application, admission, and enrollment process.

Through communication, relationship-building, and enrollment support, this position contributes to Graduate College enrollment goals and student success.

The Graduate College is dedicated exclusively to graduate education and graduate student success at Boise State University, guiding students through admissions, academic policy, and degree completion while upholding program standards. As the administrative home for the university’s master’s and doctoral programs, the Graduate College supports students, faculty, and staff through collaborative, innovative approaches to scholarly research, professional development, and academic achievement.

Entry-level professional with limited or no prior experience contributing to a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision-making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.

• Serve as the primary Graduate College point of contact for prospective students.
• Respond to inquiries through email, phone, virtual appointments, and other communication channels.
• Provide guidance regarding graduate admissions processes, application requirements, enrollment steps, and Graduate College resources.
• Help prospective students navigate the transition from inquiry through application, admission, and enrollment.
• Refer students to academic programs for discipline-specific questions related to curriculum, faculty, research opportunities, assistantships, and program expectations.
• Model a positive customer service ethic in all interactions with students, faculty, staff, and campus partners.

• Coordinate and execute communications supporting students from inquiry through enrollment and onboarding.
• Manage communication campaigns and workflows within Slate.
• Support communication personalization and engagement efforts designed to improve the prospective student experience.
• Coordinate communications related to orientation, onboarding, and transition activities.
• Assist in developing communication content that supports enrollment and student engagement goals.

• Coordinate and facilitate graduate information sessions and enrollment-related events.
• Support Doctoral Recruitment Weekend communications and engagement activities.
• Support communication and engagement efforts associated with the Graduate Student Ambassador program.
• Collaborate with campus partners to provide prospective students with information about graduate education opportunities and resources.
• Represent the Graduate College at selected events, presentations, and outreach activities as appropriate.

• Maintain and improve communication workflows and enrollment communication processes within Slate.
• Support communication automation and campaign implementation.
• Ensure communication records,…