Coordinator, Operations & Enrollment

Coordinator, Visa Operations & Enrollment

United States (Remote)

Full-Time

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

The Visa Operations team advances Verto's mission by ensuring students and families can navigate the student visa process with clarity and confidence. The team oversees all aspects of supporting students and families through obtaining student visas, a critical step to participating in the Verto experience. This includes educating students and families on student visa processes, managing individual and group visa applications, and working with consulates to ensure timely visa issuance.

The Visa Operations team is a part of the larger Enrollment Department. This role may also support other functions of the enrollment department during non-peak times of the year for visa operations. The enrollment department supports Verto’s mission by providing a world-class experience to students and families from their first interactions with Verto through arriving on-site. The team assists students and their families through making the life-changing decision to join Verto, and then supports them throughout the pre-departure period, preparing them for a successful Verto experience.

• Educating families on the student visa process. This may include producing educational materials, communicating via phone, email and zoom, planning and hosting large scale live virtual webinars, and other avenues as needed.
• Communicates clearly and effectively to students and families, using excellent judgement, nuance and tact. Provides exceptional service and timely responses to students and families across all communication channels.
• Creates and maintains systems and processes that facilitate student-centric visa application processes, that drive adherence to visa requirements and reduce student attrition. Actively participates in process improvement activities as we scale and improve our department over time.
• Facilitates the processing of a large volume of paper materials, including organizing mail merges, confirming accurate and complete visa applications, and facilitating the physical shipping of materials.
• Utilizes and maintains reporting to manage a full and accurate picture of student progress toward obtaining visas.
• Maintains accurate and complete student records with excellent note taking and CRM hygiene.
• Serves as the subject matter expert on Verto’s student visa application options, deadlines, timelines, materials needed, etc.
• May coordinate with internal and external stakeholders (admissions, onboarding, marketing, student financial services, on-site teams, consulates etc), communicating, educating, and collaborating to problem solve as needed.
• Maintains complete compliance with relevant privacy, compliance and confidentiality policies, manager guidance and best practices.
• Other Duties, as assigned.

During the off-peak times of year for Visa Operations, this role may also support key initiatives for the broader Enrollment Department, including:

• Conducting outreach to prospective and current students and families to educate them about their options to join or continue with Verto
• Auditing student records and updating Salesforce to ensure accurate and complete database maintenance
• Preparing and reviewing materials to be used throughout…