On-Site Field Service Engineer II - DB​/EFA

This job is with Thermo Fisher Scientific, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule
Standard (Mon-Fri)  Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting

Job Description

Boise, Idaho / MSD Stragetic Semi Field Service
The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.
Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.
Here are some of the products you might support our customers with:
Corporate organization
Overview of our instruments
Inside the Titan Transmission Electron Microscope
How to make a microscope
Day in the life of a Field Service Engineer:

How Thermo Fisher supports women in the workplace?

What advice would you give someone interested in a career at Thermo Fisher Scientific?

How you will make an impact:
The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, servicing and repair of sophisticated equipment and systems.
The Field Service Engineer I will join a complementary team of engineers with skills ranging from sophisticated computer networks, precision mechanics, high vacuum theory, electron optics and chemistry. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, 401k, healthcare, employee assistance program and more!

What you will do:

Assists/conducts on-site installation of complex equipment and follow testing procedures to ensure proper working order
Assists on-site scheduled planned maintenance visits
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training for customers and users on system maintenance
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various system documentation
Provide feedback for various reports including identifying and isolating unique problems with system
Align with application scientists to collaborate on outstanding solutions to meet our users challenges
Must maintain Thermo Fisher Scientifics’ 4i Values.
How you will get here:
Education
An associate degree from a technical or undergrad program in electronics, physics, engineering, computer science or similar field preferred; or 1-3 years of relevant combination of skills and experience
Experience
3-5 years' Experience or ability to learn:
Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.

Experience with Ultra High Vacuum (UHV) a plus but not required.
Experience operating O-scopes, digital voltmeter and logical problem solving.
Knowledge, Skills, Abilities
Required to read, write, and speak English fluently.
Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
Detail oriented, problem solver, promote team environment.
Display a high level of confidentiality for both customer and Thermo Fisher Scientific.
Literate in…