Field Service Engineer III

Overview

This position performs support of high vacuum equipment for PVD and related robotics. Requires understanding of vacuum technology, general practices and procedures within the semiconductor field and apply these skills to perform field service duties in a customer s clean room. Position will also provide on-call technical support, which may require off shift work. If you are seeking an opportunity to work with advanced thin film processing tools this could be the position for you!

Anelva tools have been delivering cutting edge performance in thin films deposition (PVD), enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. This exciting opportunity is in Boise,  you will directly interface with the customer to support their Anelva equipment, which includes troubleshooting and installations. This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

• Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time
• Troubleshoot hardware and software related issues and implement solutions
• Collect data for software related issues and discuss with headquarters in Japan
• Accurately document all maintenance activity and provide field service reports
• Install equipment control software and maintain record of software revision history
• Participate in the installation of equipment at customers  sites
• Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work
• Provide training and assistance to customer engineering team
• Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees
• Escalate serious or complicated repair problems to senior level team members

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19

• Associates degree or equivalent experience required, Bachelor s preferred plus 4-5 years of related experience including at least 2 years of experience working on vacuum equipment
• Candidates without AS or BS may be considered with equivalent experience in the same field
• Multi chamber cluster systems and robotics experience is highly preferred
• Ability to understand electrical and mechanical drawings for troubleshooting
• Experience with PLC and other software applications is a plus
• Ability to work independently following 3-6 months of on the job training
• Must have analytical skills for problem analysis and resolution
• May require upwards of 25% travel (valid driver s license and acceptable driving record necessary)
• Decide on problem solving road map and follow methodical means to resolution
• Decide and recommend spare and consumable parts for PMs and repairs
• Job will require international travel for training
• Requires ability to work flexible shifts, including compressed shifts as needed to meet customer requirements
• Requires ability to lift approximately 50 lbs
• Bilingual communication skills helpful but not required (Japanese/English)
• Substantial amount of standing, walking, typing, grasping, talking and hearing

Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.

The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses)

The work Environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.

The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.

We are providing the anticipated hourly rate for this role: $33.59 - $50.30

All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at  We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All…