Manager, Field Service Engineer

What We Offer

Salary: $88,000.00 – $

Location:

Boise,

Benefits include a supportive work culture that encourages learning, development, and career growth; a comprehensive benefits program; health and wellbeing support; training and development opportunities.

• Develop and maintain customer relationships with all relevant individuals in the district at all levels; perform regular customer visits.
• Manage, coach, and direct all customer engineers in the district; responsible for salary planning, career planning, corrective actions, establishing objectives and performance appraisals; provide formal updates to all employees.
• Initiate reports necessary for the business; serve as the prime interface with Product Divisions: tech support, training, spares, reliability.
• Monitor the CSD Award Program and the “mentor” program to ensure new engineers have defined mentors.
• Execute escalation procedures.
• Responsible for account planning with District Sales Engineer; provide support plan for system sales to CSD Management, Sales, and Field Engineering; maintain financial forecast for the district; focus on cost efficiency and financial results.
• Responsible for system installation: planning, reporting, and execution; pre‑facility meetings; start‑up meetings; process support identification.
• Manage RMA procedure; measure engineers' effectiveness; manage accuracy of Customer Engineer hours tracking; perform corrective action with customer engineers.

• Analytical skills to review relevant factors for issue analysis.

• Receives assignments as objectives; recommends policy changes; management reviews work for objective achievement.

• Provides direction to employees per policies and management guidance; administers company policies affecting subordinates.

• Exercises judgment within defined procedures and policies to determine appropriate action.

• Erroneous decisions or failure to achieve results will cause project schedule delays.

• Ability to gain cooperation of others; conduct presentations of technical information concerning specific projects or schedules.

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times, reflecting the highest level of ethical conduct.

Required education:
Minimum of an Associate’s Degree

Full time;
Assignee / Regular;
Travel:
Yes, 25% of the Time;
Relocation Eligible:
Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and internal equity. Compensation may include bonus and stock award programs.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Applied Materials endeavors to make its careers site accessible to all users. For accessibility assistance, contact Ac or call the HR Direct Help Line at , option 1, for accommodation requests only; this contact cannot be used for application status inquiries.