More jobs:
Service Manager
Job in
Boise, Ada County, Idaho, 83708, USA
Listed on 2026-08-28
Listing for:
Talently
Full Time
position Listed on 2026-08-28
Job specializations:
-
Engineering
Field/Service Technician, Operations Management
Job Description & How to Apply Below
Location:
Hybrid - Boise, Idaho, United States
Skills:
Field Service Engineers, semiconductor
About the Semiconductor Manufacturing Company /
The Opportunity:
Join a growing organization in the semiconductor manufacturing industry supporting critical equipment and major customer operations. As a Service Manager, you will lead field service operations, develop a high-performing Field Service Engineer team, and drive equipment reliability, customer satisfaction, and operational excellence. This is an opportunity to combine technical semiconductor expertise with strategic leadership in a high-impact, customer-facing role based in Boise, Idaho.
Responsibilities:- Lead and manage Field Service Engineers supporting key semiconductor manufacturing customers.
- Oversee equipment installation, maintenance, repairs, upgrades, commissioning, troubleshooting, and emergency service.
- Manage FSE staffing, scheduling, workload distribution, and resource allocation.
- Monitor service KPIs, including equipment uptime, response times, service quality, and customer satisfaction.
- Manage customer escalations and coordinate timely technical resolutions.
- Partner with Engineering, Parts, Logistics, and global technical teams to resolve customer issues.
- Develop and improve service processes, procedures, documentation, and operational efficiency.
- Identify recurring equipment issues and collaborate with Engineering on root-cause solutions.
- Support service contracts, preventive maintenance programs, and aftermarket opportunities.
- Ensure FSEs have the training, tools, and resources required to support customers effectively.
- Participate in customer meetings and provide technical and operational leadership.
- Provide hands-on field support and emergency FSE coverage when needed.
Skills:
- 7–10+ years of semiconductor equipment field service experience.
- Previous experience as a Field Service Engineer, Field Service Manager, Service Manager, or Service Operations Manager.
- Strong experience with semiconductor equipment installation, maintenance, repair, upgrades, or commissioning.
- Experience managing service resources, schedules, escalations, and performance KPIs.
- Strong customer-facing communication, leadership, and relationship-management skills.
- Technical troubleshooting and problem-solving expertise in semiconductor manufacturing environments.
- Comfort working in semiconductor fabs and other highly controlled manufacturing environments.
- Willingness to travel extensively to customer sites.
- Legally authorized to work in the United States.
Skills:
- Engineering, physics, chemistry, or another related technical degree.
- Experience supporting major semiconductor manufacturers or fabs.
- Experience managing a regional or national Field Service Engineer organization.
- Experience with service contracts or preventive maintenance programs.
- Experience working with Japanese headquarters or global technical teams.
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