Sales Support - Sales Assistant - Group

Overview

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

• Provides support for customers by handling inquiries via calls, emails, chats, and demonstrates knowledge, understanding and experience to handle volume of internal and/or external customer inquiries which may include escalations
• Resolves complex questions/concerns and refers other inquiries to appropriate areas as needed
• Project Management:
  To initiate, execute, communicate and document projects as needed
• May act as a liaison to other departments where follow-up will be required to meet customers’ needs
• Assists in identifying process improvement opportunities
• Engages, inspires, educates and mentors new hires and incumbents
• Collaborates with other areas to identify, analyze, and improve processes
• Inputs and tracks into the appropriate databases

This job does not have supervisory duties.

• High School Diploma or GED (Required)
• 0-2 years experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

• Advanced product knowledge and insurance regulations knowledge
• Excellent working knowledge of Nationwide's systems required to perform the role
• Ability to sell and service policies (based on requirements of the department)
• Ability to diffuse customers and agents
• Excellent working knowledge of billing concepts and Nationwide billing systems
• Effective oral and written communication skills
• Intermediate problem-solving skills
• Ability to adjust schedule according to business need

This is a hybrid role where candidates are required to be in the Boise Regional office once a week (Tuesday).

Do you love connecting and building new business relationships? If you have a natural curiosity, are excited about helping people and want to accelerate both your personal and professional growth, we want to know more about you!

As the Analyst, you’ll be responsible for supporting internal and external contacts by efficiently handling Group Benefits insurance inquiries via telephone, email, chat, and fax. You will be tasked with low-to-high-level data entry regarding the sales process from start to finish in collaboration with the sales team and business partners. You will provide clerical solutions while leveraging business acumen to support successful sales partnerships and maximize efficiency in the sales process.

• Respond to sales inquiries across multiple channels (calls, emails, chats, faxes), demonstrating advanced product and business knowledge.
• Resolve complex questions from agents, escalating issues as needed.
• Initiate, execute, and communicate on projects as required.
• Collect, enter, organize and verify accuracy of data provided in sales process documents.
• Generate and maintain data reports as it relates to sales production and additional metrics.
• Collaborate with other departments to ensure accurate documentation and maintain confidentiality of sensitive information.
• Demonstrate critical thinking through the sales process.
• Identify sales process improvements and provide innovative solutions.
• Mentor new hires and existing team members through acquired skillsets.
• Foster positive business relationships with coworkers, agents and additional business partners.
• Efficiently prioritize sales inquiries with multistep processes

Reports to Manager or Director.

Education: High school diploma or GED required.

Experience: One or more years of customer service or data entry experience preferred.

Knowledge, Abilities and Skills: Excellent…