Taxpayer Services Representative

Taxpayer Services Representative - 24885

USA: | Tax Administration | Full Time

19.77 - 19.77 USD per hour

State of Idaho

Do you have great customer service skills? Are you familiar with state or federal income tax laws and rules? Are you ready for a career with great benefits like weekends and nights off? If so, apply for a Taxpayer Services Representative position with the Idaho State Tax Commission!

We are seeking three motivated, customer-service-oriented professionals to join our team as a Taxpayer Services Representatives. These openings include one full-time position, as well as two Limited Service position (the work is projected to be of limited duration due to funding or the nature of the position or project.)

What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSIdefined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Benefits may not be applicable for temporary or seasonal positions.

Why Join Us?

• OUR VISION:
  
  Great people.
  
  Helping you. Serving Idaho.
• OUR MISSION:
  
  Benefit Idaho through courteous customer service, education, and fair tax administration.
• Assist taxpayers by answering inquiries concerning state and federal tax laws, rules, policies and filing requirements.
• Explain to taxpayers about compliance with tax laws and appropriate use of tax forms, allowances, itemization and schedules.
• Interview taxpayers to obtain necessary information to help taxpayers understand how to prepare tax returns, apply for permits, and/or establish payment agreements.
• Research taxpayer account status, refunds, errors, and transactions.
• Explain billings and notices. Process tax payments and compute penalty and interest.

Minimum Qualifications:

• Some knowledge of state or federal income tax laws and rules. (Typically gained by at least 3 months of experience where primary responsibilities included applying or explaining state or federal tax laws, rules, or policies and procedures to others, preparing tax returns as a professional or volunteer, or processing/filing income, sales or withholding tax returns for a business OR completion of at least one course or seminar where you learned to prepare tax returns)
• At least 6 months of experience
• Interpreting, explaining and applying information such as laws, rules, and/or policies and procedures to customers on a regular basis
• Using the internet for research.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact  (TTY/TTD: 711), or email ada.coordinator ho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.