Community Market Leader

• Develop and execute local market strategies to grow individual and small business deposits, loans, and customer relationships
• Ensure compliance with regulatory requirements, internal policies, and audit standards
• Monitor and analyze branch performance metrics and identify improvement opportunities
• Collaborate with Commercial Banking, Mortgage, Wealth, Retirement, and Treasury partners to deliver holistic financial solutions
• Promote accountability, recognition, and continuous improvement
• Represent the bank at local events, partnerships, and business development efforts
• Coach and mentor branch employees on technical expertise, consumer lending, and small business lending
• Optimize bank capabilities and results through partnership and planning with Commercial Market Presidents and State Presidents
• Lead and inspire seven or more Community Branch Managers to achieve sales, service, and compliance goals
• Provide coaching, mentoring, succession planning, performance goals, feedback, and development opportunities for Community Branch Managers
• Serve as a key leader in the market, potentially as the most senior local leader
• Perform other duties as assigned

• High School Diploma or General Education Degree (GED) equivalent required
• Bachelor's Degree in Finance or Management preferred
• 7-9 years progressive retail banking experience, including multi-branch leadership required
• Valid Driver's License required
• Expertise in consumer deposit accounts, personal loans, small business services, and digital banking tools
• Familiarity with federal and state banking laws, including BSA/AML, Reg E, Reg CC, and privacy regulations
• Proficiency in branch procedures, compliance, audit standards, risk management, retail banking products, and operational procedures
• Knowledge of consumer banking sales models, customer segmentation, and performance metrics
• Understanding of local market trends, competitor offerings, and customer behavior
• Skill in driving sales performance, setting goals, and implementing incentive programs
• Ability to communicate clearly and effectively with internal teams, senior leadership, and external stakeholders
• Ability to interpret sales data, customer insights, and operational reports
• Comfort using CRM systems, digital banking platforms, and performance dashboards
• Extensive knowledge in Community/Small Business Banking and Home Loans
• Foundational knowledge in Treasury Management and Wealth Management
• Regular and predictable attendance required
• Ability to travel as needed
• Ability to pass pre-employment screenings including a background check
• Must verify identity and employment eligibility through E-Verify

Demonstrates expertise in retail banking leadership, consumer lending, and compliance with banking regulations. Proven ability to drive sales performance and develop strategic partnerships to enhance customer relationships and branch performance.

• Retail Banking Leadership
• Consumer Lending Expertise
• Compliance with BSA/AML Regulations
• Sales Performance Management
• Coaching and Mentoring

• Consumer Deposit Accounts
• Personal Loans
• Small Business Services
• Digital Banking Tools
• Branch Procedures
• Risk Management
• Operational Procedures
• Sales Data Interpretation
• Performance Metrics
• Customer Segmentation

• Effective Communication
• Coaching
• Mentoring
• Team Leadership
• Continuous Improvement

• High School Diploma or GED
• Valid Driver's License

• Retail Banking
• Community Banking
• Small Business Banking
• Home Loans
• Treasury Management
• Wealth Management
• Federal and State Banking Laws
• Audit Standards
• Market Trends
• Customer Behavior

• CRM Systems
• Digital Banking Platforms
• Performance Dashboards