Community Service Officer (City of Star

General Summary

Conducts field inspections to ensure compliance with conditions of zoning permits; investigates complaints regarding county or city zoning ordinance violations; prepares case reports for documentation and prosecution, and supports Patrol Division as required with traffic control, abandoned vehicles, radar trailer requests, emergency/evidence towing, crime scene evidence collection, documentation, and processing. Routinely interfaces with property owners, occupants, or the general public to gain willful compliance and cooperation as well as provide education on applicable codes, policies and procedures.

This position also interfaces often with city or county officials, prosecutors office, public works and tow companies. This position is located in the Police Services Bureau‑ either assigned to unincorporated Ada County or in a contract city.

• Investigates selected areas to ascertain compliance with zoning regulations and illegal commercial use in residential areas to include educating owners to gain compliance;
• Participates in legal proceedings by gathering evidence, interviewing witnesses/suspects, documenting cases for submission into legal proceedings then interfacing with prosecuting attorney, attends court hearings and testifies in jury or court trials;
• Receives and responds to calls and inquiries regarding abandoned or impounded vehicles, tags the vehicles and arranges for towing;
• Processes the abandoned vehicle paperwork pursuant to Idaho Code and Idaho Transportation Department (ITD) procedures;
• Maintains inventory and releases vehicles from Ada County impound facility;
• Conducts Vehicle Identification Number (VIN) inspections and determines vehicle ownership;
• Supports Patrol Division as required including but not limited to traffic control, crime scene management and evidence collection;
• Transports property and evidence from satellite locations to main property and evidence collection;
• Work special events that include nights, weekends, and holidays;
• Must be able to undergo use of force training along with certification on reactive impact weapons, oleoresin capsicum (OC) spray and/or conducted energy devices.

• Receives and disseminates requests for extra patrol or traffic concerns from citizens;
• Acts as hearing officer (or refers to supervisor for impounds in which involved) for Post Storage Hearings;
• Schedules requests, deploys and recovers the radar trailer including maintenance through the Vehicle Shop;
• Assists with the collection of data for grant reporting purposes;
• Assists with the collection of data to identify areas that require emphasis efforts;
• May respond to cold calls for service such as thefts, vandal isms, burglaries, frauds, etc.;
• May distribute, receive, and process annual Emergency Tow Truck Rotation List applications;
• May maintain the Emergency Tow Truck Rotation list in dispatch, issue applicable licenses and perform inspections of companies trucks, tow yards and insurance compliance;
• May represent the Sheriffs Office when presenting towing complaints before the BOCC;
• Performs related work as required.

• Must possess a high school diploma or equivalent;
• Experience in customer service, including erving a diverse population;
• Experience in reading and understanding laws, codes, or rules, and being able to apply them;
• Knowledge of investigative techniques;
• Knowledge of due process requirements;
• Knowledge of location of VIN on all types of vehicles;
• Knowledge of use of all types of office equipment;
• Skill in verbal and written communications to include conflict resolution in tense situations;
• Skill in the operation of a personal computer and use of Microsoft Office programs;
• Ability to learn code enforcement practices;
• Ability to learn zoning ordinances and determine compliance;
• Ability to accurately record, document and prepare case files for use in legal action;
• Ability to learn and retain information concerning the law and adapt to changes;
• Ability to gather and protect evidence during an investigation;
• Ability to read and understand blueprints and architectural plans;
• Ability to research