Technical Records Specialist - Rates & Forms

Technical Records Specialist 2 - Rates & Forms - 26439

USA: | Insurance | Full Time

20.28 - 20.28 USD per hour

Posted 4 days ago | Apply before October 4, 2026

Applications will be accepted through 11:59 PM MST on the posting end date.

The Idaho Department of Insurance (DOI) is searching for a Technical Records Specialist 2. The selected candidate will play a key role in our Rates and Forms Section under the Market Conduct Bureau and reports directly to the Rates and Forms Supervisor.

This position reviews and processes insurance filings and policies; determines and explains compliance with the laws, rules, and regulations to take appropriate action; provides a variety of support functions and maintains an electronic record system.

The ideal candidate will have focused experience in the property and casualty insurance field with additional experience in health insurance. They will also be able to communicate effectively in person and virtually through email and/or on the phone, and will be able to work independently or collaboratively as needed.

RESPONSIBILITIES:

• Review, evaluate and process records and documents
• Determine acceptability or conformance to eligibility requirements, laws, rules, regulations, statutes, policies, and procedures
• Explain requirements, processes, and procedures to customers
• Utilize independent judgment and discretion when processing assigned work
• Conduct involved searches to gather information to resolve problems and respond to inquiries
• Manipulate and update manual and computerized records systems
• Develop reports
• Participate in meetings and conference calls with other agency partners and external stakeholders

MINIMUM QUALIFICATIONS (MQs):

You must possess all the minimum qualifications below. Please make sure your resume or work history supports how you meet the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

Experience:

• Monitoring record systems to identify and correct errors

Typically gained by at least one (1) year of full-time work experience where this duty was a primary responsibility of the job.

• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs

Typically gained by at least one (1) year of full-time work experience reviewing documents or actions for compliance with laws, regulations, and/or rules; AND/OR through explaining to others how laws, regulations or rules apply to specific situations. General reception duties are not at the level required for this position.

• Analyzing information and researching a variety of sources to identify and resolve problems or issues

Typically gained by at least one (1) year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge to determine if requirements were met and if they complied with established laws and/or regulations. Research would include contacting a variety of sources both inside and outside the organization to obtain and verify information in order to determine the appropriate course of action.

• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations

Typically gained by at least one (1) year of full-time work experience de‑escalating tense situations with various customers who could be agitated or upset. Personal or family-type situations are not at the skill level required for this position.

• Entering and retrieving data using a computerized record system

Typically gained by at least one (1) year of full-time work experience where you were responsible for reviewing electronic record systems.

• Composing and…