Onsite Emotional Wellness Counselor; LCPC, LSW On-site

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate’s supervisors are promoted from within the company.

Join our award winning team!

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®). Content moderators perform the crucial service of evaluating user‑generated content for its potential to harm others. Due to the nature of their work, they can be exposed to traumatic images and content, and to remain healthy, they need to develop and maintain resiliency to protect them from potential harm caused by the very nature of their job.

The On‑site Trust and Safety Counselor establishes a trusted relationship with the personnel they support through one‑on‑one and group sessions, as well as ongoing wellness programming, specifically designed to improve resiliency and mitigate the impact of viewing disturbing images and content. Our Counsellors compassionately help employees with personal, family and work‑related concerns, so they feel more supported and able to perform at their best in all aspects of their lives.

Success Health Advocate offers all work equipment and a comprehensive new‑employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members. Invested in you.

At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.

Shift Rotating

Schedule:

8:00 am – 8:00 pm.
Week 1 – Wed, Thu, Fri
Week 2 – Thu, Fri, Sat

Both full‑time (40 hours/week) and part‑time positions are available. These positions operate in a 24×7×365 environment and shifts for all times of the day and days of the week are available. It may be necessary, given the business need, to work occasional overtime.

• Provide scheduled and on‑demand one‑on‑one counseling sessions.
• Provide information and schedule clients requesting services.
• Obtain and record intake case information in Care Management System.
• Provide in‑moment support as appropriate.
• Provide short‑term brief wellbeing and/or therapeutic interventions.
• Provide consultation, recommendations, referrals, and other forms of assistance as appropriate.
• Provide members with appropriate referral based on clinical needs and insurance when clinically appropriate.
• Lead wellness and group therapy sessions; provide workshops or training, as may be requested.
• Facilitate group wellness activities including peer group support, team building sessions and other engagement events.
• Implement group creative intervention practices, for example, guided mindfulness meditation, and mindful movement.
• Assist in providing access to wellness resources.
• Provide staff assistance for onsite personnel.
• Assess crisis situations and take appropriate action; provide crisis/urgent intervention as may be needed and appropriate, and disruptive or critical yet responses.
• Provide consultation to client leadership on concerns about employee safety or workplace behavior.
• Attend monthly business reviews.
• Provide new‑hire check‑in sessions and support offboarding of team members.
• Collaborate with…