Operations Support Representative II

Operations Associate II

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Operations Associate II, you will handle all in-depth research regarding patient’s self-pay, insurance and/or bad debt balances. Every day you will effectively explain policies and procedures, refer each account for proper resolution, and provide feedback to the department where the concern originated via the CU or Host system. To thrive in this role you must be able to work independently, accomplish goals, provide excellent customer service and communication skills, and exhibit creativity, patience and flexibility.

• You have basic knowledge of EOBs, CPT & ICD-9/10 codes, HCFAs, UB04s, HCPCS, DRGs and authorizations/referrals.
• You will review and interpret patient statements, balances and basic knowledge of client contractual terms/agreements (as needed).
• You will obtain supporting documentation regarding patient/client follow-up efforts.
• You can identify contractual & administrative adjustments.
• You will assist & resolve patient inquiries/requests within a 24-48 hour period.
• You will understand various insurance payor processes.
• You have a working knowledge of EPIC and HIPAA.

• 2 years of billing experience.

For this US-based position, the base pay range is $16.00 - $22.95 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

Benefits information:

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at  for assistance.

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