Patient Service Representative Float Pool

Description

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

Full time

Day Shift

We are looking for a genuine, friendly, and empathetic self-starter to join the team in our Clerical Float Pool. As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! You will work in partnership with our physicians and clinical staff to address patients’ administrative needs, including checking in patients for appointments, collecting co‑pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility.

You will also be comfortable using EPIC to update required information.

The ideal candidate is friendly, detail‑oriented, a quick learner, and passionate about providing high‑quality customer service. He or she will utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while using independent decision‑making skills is essential.

Full‑time position supporting clinic coverage for all of the SAMG Medical Clinics in the Treasure Valley. Hours typically from 7:00 AM – 6:00 PM, locations vary. Weekend availability required.

• High School Diploma or equivalent preferred.
• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPAA regulations.
• Maintains operations by following policies and procedures and reports needed changes.

• Acknowledges and greets patients immediately, providing a positive customer service experience.
• Registers patients for appointments and completes paperwork.
• Verifies and updates existing patient and insurance information.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival.
• Informs patients immediately of delays, explains why, and the anticipated wait time.
• Collects, records, and communicates to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintains knowledge of different payer practices and deductibles.
• Assists patients with all aspects of Financial Assistance Paperwork.
• Controls credit extended to patients via a payment plan.
• Maintains business office inventory and equipment and orders supplies.
• Maintains a neat work area, including the reception area.
• Follows Cash Control Policy and Procedure and balances daily financial activities; ensures collection of payments at time of service.

• Colleagues enjoy competitive compensation with a full benefits package and opportunities for growth across SAHS and Trinity Health.
• Visit (Use the "Apply for this Job" box below). to learn more about the benefits, culture and career development opportunities available.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We recruit and retain a diverse staff reflective of the communities we serve. We are equal‑opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.