Patient Service Representative Joint Center

Description

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

Full time

Day Shift

As a Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Your primary responsibilities would include checking in patients for appointments, collecting patient co‑pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. Patient Service Representatives utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected.

Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.

• High School Diploma or equivalent required
• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred
• Experience with process improvement or lean philosophy preferred

is friendly, detail oriented, a quick learner and has a passion for providing a high quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families both in person and on the phone. The ability to provide superior customer service while utilizing independent decision making skills will be essential in this position.

• Acknowledges and greets patients immediately, providing a positive customer service experience
• Registers patients for appointments and completes paperwork
• Verifies and updates existing patient and insurance information
• Keeps patient appointments on schedule by notifying provider of patient’s arrival
• Informs patients immediately of delays, explains why, and the anticipated wait time
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles
• Assist patients with all aspects of Financial Assistance Paperwork
• Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment and order supplies
• Maintain a neat work area including the reception area
• Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Handles multiple telephone lines effectively and politely per clinic standards
• Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment
• Mail patient paperwork to new patients prior to appointment
• Interacts with patients via Patient Portal
• Scan incoming patient related documents into EHR
• Ability to process incoming and outgoing referral requests
• Files incoming medical reports and correspondence
• Assembles new patient medical records in accordance with policies and procedures
• Ensures availability of treatment information by filing and retrieving patient records
• Receives, processes, and documents referral requests to and from the office
• Sorts incoming faxes via Right Fax and routes
• Receives and routes record requests from others and makes requests on behalf of providers/patients

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work‑life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.

• We offer market‑competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
• Benefits for…