MA Quality -Population Health

Employment Type:

Full time Shift: Day Shift

Description:

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. The Quality Performance Improvement, Population Health Team is now hiring for a compassionate and adaptable Medical Assistant!

Position Summary & Highlights:
The Population Health MA (PHMA) role focuses on Quality Performance Improvement within the Population Health area. This position will work fully in-person at our Shared Services Building in West Boise. Please see location details below. This is primarily a phone position focused on closing gaps in care by performing proactive outreach with patients and their care. See below for more details.

This role will support patient care coordination for 180 independent affiliate clinics (network partners) and Saint Alphonsus Medical Group family medicine clinics. The position requires self-management, critical thinking skills, ability to analyze data sets, ability to provide gap in care education to clinic staff and providers, accountability for all workflows, team collaboration, and willingness to be flexible day to day.

The Saint Alphonsus Health Alliance (Alliance) is a physician-led network sponsored by Saint Alphonsus Health System. The Alliance represents a new model of healthcare delivery, known as a Clinically Integrated Network. Our Clinically Integrated Network is based on a strategy to tightly align physicians, hospitals and payers to provide better access to care, better clinical quality and control costs. The Saint Alphonsus Medical Group is a multi-specialty, physician-led organization focused on serving the needs of over 800,000 people in Idaho, Oregon and northern Nevada.

If you want to feel like your work impacts the daily lives of patients in our local community, this is the position for you!

You will be primarily contacting patients over the phone focused on closing gaps in care by performing proactive outreach with patients and their care. The PHMA work includes supporting system-wide quality performance goals for HEDIS and STAR measures. The work may include assisting patients with scheduling health screenings, patient follow up with fit kits, Cologuard tests, etc., if they completed requested testing, and next steps with care after receiving results from their primary care provider.

You will analyze preventative health care screenings, work on gaps in care lists, pre-visit planning for providers, reviewing payor lists for open gaps in care, completing chart review for documentation of gap closure ensuring accurate and appropriate documentation of patients’ clinical complexity. This position may provide education, training, support, and collaboration with primary care clinical teams and providers to support Quality Performance Improvement initiatives (Gaps In Care Closure) focused on Quality measures (HEDIS).

Your ideas will add value to continually improve internal processes for optimal provider and patient experience and improve patients' health outcomes and quality of life.

An ideal candidate will be:
Proficient in EPIC and Excel, must possess a curious mindset for facilitating and leading change. You will have payer/insurance experience. You will also possess professionalism and work at the top of licensure. You enjoy a care team support role, troubleshooting, working in a team and independently, and are passionate about helping to provide the best care for our patients.

This position will work Mondays - Fridays, around the hours of 8:00am - 5:00pm,…