Ranch Hospitality - Summer

Overview

The Hospitality Department helps everyone cherish their time here by creating tidy, peaceful, and inviting backdrops for the lodge, dining, and cabin areas. By being kind, helpful, and attentive to guests and staff, we help everyone reset from life, bond with others, feel at home, and focus on creating memories.

People who enjoy cleaning and helping others will thrive here and can learn more about world-class hospitality. Led by kind, encouraging managers, you can expect to be held to a high standard, to be on the move, to work hard, have fun, and be proud of the summers you spend with us.

Note: Many Hospitality team members learn horseback riding skills and outdoor hobbies here. On days off, they can sign up for rides, lessons, and activities with guests if there is room.

You Will Be Caring for Facilities

• Creating a safe, spotless, and welcoming environment in all guest cabins and facilities
• Following checklists to complete lodge and cabin cleans
• Cleaning, dusting, sweeping, and mopping thoroughly and quickly
• Maintaining a pristine environment in the lodge, its common areas, and cabins
• Admiring the look of a clean, well-put-together room
• Taking pride in every detail accounted for
• Making beds, switching out sheets, and preparing baskets of fresh linens
• Carrying baskets of linens up stairs and to guest cabins
• Taking out trash and restocking supplies in lodge and cabins

You Will Be Doing Laundry

• Tending to guest and lodge laundry
• Sorting, spot treating, washing, drying, and folding all ranch linens
• Ironing clothes as needed (we can train)
• Carrying laundry bags to and from guest cabins
• Inspecting linens for stains
• Organizing storage areas for linens
• Building fresh linen baskets for our epic “Flip Day”

You Will Be Serving Our Guests and Team

• Calmly providing excellent service to dining guests and staff during breakfast, lunch, and dinner in a timely and cheerful manner
• Moving food in large serving platters safely from the kitchen to the dining area buffet
• Taking drink orders and fulfilling them
• Monitoring buffet status and communicating needs to the kitchen
• Relaying dietary information, including allergies, to guests and kitchen
• Creating signage for food displays
• Accurately labeling foods containing items guests are allergic to
• Working with guests and children who have allergy concerns
• Clearing dirty plates, glasses, silverware, and napkins in a timely and professional manner
• Being available and attentive to guest special requests

You Will Be Caring for the Guests

• Talk with guests to get to know them and anticipate their needs
• Learn guest names and greet guests by name in passing
• Create a safe, quiet environment for guests to relax
• Answer questions and create memorable moments
• Encourage guests as they learn and show them the best time of their life
• Have a heart for hospitality

Other Things to Expect

• Participating in our Unreasonable Hospitality Program — this is fun and encourages kindness and creativity. We like to go above and beyond to create memorable moments for guests. It’s fun to see what everyone comes up with each week.
• Helping in other departments (e.g., dishes, barn shuttles) because everyone helps each other here. Other possibilities include leading hikes, running the morning stretch, and guiding kids on horses. Opportunities to learn other duties help you grow and build appreciation for the team’s hard work.
• Lead Lining Children on Horses: help children ages 3–6 get on and off, hold the lead rope, walk beside the child, help keep their feet in stirrups, and keep the child engaged on the horse.
• Two days off per week is valued for personal time; extra hours are often available during busy weeks. Some roles may require coming in on days off to help if needed.
• Evening activities for guests (e.g., bartending or line dancing) may be requested.
• Attend ranch meetings and training sessions to improve communication and become a successful team member.
• Housekeeping duties may include assigned housing chores as part of your team home for the summer; maintaining a kind and courteous living environment is encouraged.
• Leadership growth: some tasks may be overseen by the manager, such as allergy…