Banquet Captain - Oxford Suites Boise

Banquet Captain

At Oxford Collection of Hotels, we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.

What We Offer:

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!

Position Summary:

The primary responsibility of the Banquet Captain is the operation of the food and beverage production for events. The Banquet Captain is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel while delivering outstanding guest service and adhering to sanitation and cleanliness standards.

Essential Duties & Responsibilities:

• Food and Beverage Supervision (40%):
• Supervises food and beverage service throughout banquet functions to ensure quality service and product
• Assist with planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee break outs, luncheons, dinners, cocktail receptions, etc while maintaining sanitation and cleanliness
• Hold staff meetings to communicate information and update and listen to staff concerns or comments
• Trains and evaluates staff in accordance to Oxford Collection of hotels standards
• Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up; fix issues and report to respective departments
• Operations and Administration (20%):
• Work with the F&B Manager to develop, plan, implement and follow through on events and procedures to benefit the Company
• Attend hotel management meetings as assigned by Food & Beverage Manager
• Must have understanding on how to read and execute a BEO form
• Make sure all meeting rooms are set accordingly to BEO's and are clean and organized at all times.
• Work closely with the sales department to provide catering for meeting room clients
• Guest Relations (30%):
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Interact and acknowledge guests and prospects
• Knowledge of Special requests/arrangements and Identify issues and supply solutions
• Resolve guest complaints, ensuring guest satisfaction
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
• Other (10%):
• Communicate effectively with all hotel staff to ensure smooth delivery of services
• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Coordinate with front desk, maintenance staff and General Manager on things requiring attention
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other Hotel related duties as assigned

Core Skills and Values:

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Managerial Focused – Guides people and processes to achieve objectives
• Problem Solving – Sees and is able to define problems and find causes
• Professional Appearance - Presents a professional and polished look
• Results Focused – Consistently delivers results
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily

Preferred

Education & Experience:

• High School Diploma or GED preferred
• 2+ years server and supervisor experience
• Hospitality / hotel…