Operations Supervisor

Boise Centre, Idaho's premier convention center, is seeking an Operations Supervisor for our Operations & Site Management team in Hospitality & Travel. This role oversees daily event and facility operations, including event setup, room turns, audiovisual coordination, safety, and cleanliness standards. The Operations Supervisor leads and schedules frontline staff, partners closely with Event Coordinators and vendors, and troubleshoots onsite issues to ensure seamless events.

The ideal candidate is detail-oriented, service-focused, and committed to continuous improvement in a fast-paced, team-oriented environment.

Responsibilities

• Supervise daily event and facility operations for the convention center
• Oversee event setups, room turns, and strike according to specifications
• Coordinate closely with Event Coordinators, clients, and vendors onsite
• Develop and manage staff schedules to meet event demands
• Lead, train, and coach operations and event support staff
• Ensure adherence to safety, cleanliness, and quality standards
• Collaborate with audiovisual and catering teams for seamless execution
• Inspect event spaces before, during, and after events for readiness
• Resolve operational issues and respond to client needs in real time
• Contribute to process improvements and cost-effective operations

Required Skills

• Event operations management
• Staff scheduling and workforce planning
• Team leadership and supervision
• Event setup and room configuration
• Facility and venue management
• Customer service and client relations
• Vendor and onsite partner coordination
• Safety and risk management
• Basic budgeting and cost control
• Microsoft Office and event management software