Hotel General Manager Room Midscale Hotel

We are seeking an experienced, hands-on Hotel General Manager to oversee the daily operations of an 82-room midscale hotel. The property operates 24 hours a day and includes a complimentary breakfast, front desk, housekeeping, laundry, and maintenance departments.

The General Manager will be responsible for delivering a positive guest experience, supporting and holding employees accountable, maintaining the property, controlling expenses, and ensuring smooth operations across all departments. This position is ideal for someone who is comfortable being visible throughout the hotel and stepping in to solve problems when needed.

Key Responsibilities

• Oversee all hotel departments, including front desk, housekeeping, laundry, breakfast, and maintenance
• Recruit, train, schedule, coach, and supervise department leaders and employees
• Ensure reliable front desk coverage and effective operations 24 hours a day
• Maintain high standards for guest service, room cleanliness, breakfast, safety, and property appearance
• Respond professionally to guest concerns and resolve service issues
• Monitor online reviews and identify opportunities to improve the guest experience
• Inspect guest rooms, public areas, exterior areas, and back-of-house spaces regularly
• Coordinate maintenance, repairs, preventive maintenance, and vendor work
• Manage labor, purchasing, inventory, and other operating expenses
• Monitor occupancy, rates, revenue, and operating performance
• Review daily reports, cash controls, deposits, payroll, and timekeeping
• Maintain compliance with brand standards, company policies, employment requirements, and applicable safety regulations
• Provide regular updates to ownership regarding staffing, property conditions, guest concerns, and financial performance
• Be available for occasional after-hours emergencies or operational issues

Qualifications

• Previous hotel management or hotel department-leadership experience preferred
• Experience managing employees in a 24/7 operation
• Strong leadership, communication, and problem-solving skills
• Working knowledge of front desk, housekeeping, and general hotel operations
• Ability to manage multiple priorities and follow through on projects
• Comfortable using hotel property-management systems, email, spreadsheets, and online reporting tools
• Able to work a flexible schedule when hotel operations require it
• Must be dependable, organized, professional, and willing to take ownership of the property

This is a full-time management position. Compensation will be based on experience and qualifications.