Room Attendant

Room Attendant, Housekeeping

39 hours, 5 days per week

We’re looking for a Room Attendant to join our Housekeeping team.

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Room Attendant Mandarin Oriental Hyde Park, London,we expect from you:

• To consistently achieve the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas in order to create a warm, friendly and comfortable environment for our guests

• Toensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests

• Ensures the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests

• To ensure that all guest rooms are cleaned, stocked and maintained to the standard required

• To report any malfunctioning equipment and maintenance problems by recording all faults in work orders and passing them on to the Floor Manager.

As a Room Attendant,you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary frommorning to evening(including weekends and bank holidays), flexibility is required. We also offer an evening shift from Monday to Sunday, with 20 hours over a 5 days a week. Shift patterns are in the evening, with shift hours running from 17:00pm to 21:30pm, flexibility is required.

To be a successful Room Attendantcandidate, youwill ideally have previous experience in a similar role, ideally in a luxury environment, excellent attention to detail, ability to work under pressure and most importantly, genuine interest in providing outstanding service to our guests.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals

• 50% F&B & Spa discount on property

• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)

• Complimentary Westfield Healthcare cash plan, children added at no extra cost

• Colleague Experience Stay in-house with…