HR Shared Services Generalist — Tier I

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM’s time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

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POSITION OVERVIEW

The HR Shared Services Generalist — Tier I serves as the first point of contact for employee and manager inquiries across a broad range of HR topics, delivering timely, accurate, and service-excellence-driven support to employees across the organization. Operating within a centralized HR Shared Services model, this role is responsible for resolving Tier I inquiries, processing HR transactions, and triaging more complex matters to the appropriate HR teams or subject matter experts.

This role plays a critical part in creating a positive employee experience by providing consistent, knowledgeable, and empathetic support — serving as the face of HR Shared Services for the employee population.

KEY RESPONSIBILITIES

Employee Support & Inquiry Resolution

• Serve as the primary point of contact for incoming HR inquiries via phone, email, chat, and case management system, providing prompt and accurate responses.
• Resolve Tier I employee and manager questions related to HR policies, procedures, benefits, payroll, leave of absence, onboarding, offboarding, and general HR programs.
• Triage and elevate complex, sensitive, or unresolved inquiries to Tier II specialists or HR Business Partners in accordance with established protocols.
• Maintain a high standard of customer service, ensuring a positive and professional experience for every employee interaction.

HR Transaction Processing

• Process HR transactions and data updates in the HRIS (e.g., new hire setup, job changes, terminations, name/address changes, status updates) with a high degree of accuracy.
• Audit and validate HR data to ensure data integrity and compliance with company standards.
• Support the processing of employment verifications, unemployment claims, and other routine HR documentation requests.
• Assist with onboarding activities including offer letter generation, background check coordination, and new hire orientation logistics.

Case Management & Documentation

• Log, track, and manage all employee inquiries and transactions within the HR case management system, ensuring timely closure and accurate documentation.
• Maintain detailed case notes and follow up proactively with employees and managers to confirm issue resolution.
• Identify and elevate recurring trends or process gaps to leadership to support continuous improvement efforts.

Policy & Compliance Support

• Provide guidance on HR policies and procedures, directing employees to appropriate resources such as the employee handbook, HR portals, or knowledge base articles.
• Support compliance with federal, state, and local employment laws, including proper documentation and record-keeping practices.
• Assist with I-9 verification processes and ensure compliance with employment eligibility requirements.

Cross-Functional Collaboration

• Partner with Payroll, Benefits, Talent Acquisition, and HR Business Partners to ensure seamless service delivery and resolution of employee issues.
• Collaborate with Tier II and other team members to facilitate knowledge transfer and continuous learning.
• Contribute to HR projects, process improvement initiatives, and the development or updating of knowledge…