IHT Service Desk Specialist

Description & Requirements

Under limited/moderate supervision, the IHT Service Desk Specialist 2 provides technical support to end-users for IT infrastructure and hardware, end-point devices, servers and applications.

• Acts as a second level issue identification and resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following‑up to assist users in solving their technical computing issues.
• Simulates or recreates user issues to resolve operating problems.
• Recommends systems modifications to reduce user issues.
• May interact with unified communications, software systems engineering, and/or applications development to restore service and/or identify and correct core issues.
• Coordinates user issue resolution with other support teams if necessary, and tracks and reports known and recurring issues.
• Documents and tracks issues via an incident and Known Error Database (KEDB) for problem management.
• Handles moderately complex issues and problems, and refers more complex issues to higher‑level staff.
• Possesses solid working knowledge of subject matter.
• May provide leadership, coaching, and/or mentoring to subordinate group.
• Perform other duties and responsibilities as assigned.
• Education:
  
  Associates degree or experience in lieu of degree
• Experience:
  
  2 years relevant experience
• Licenses/Certifications:
  
  None

e’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on‑site massages, on‑site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

• Please note:
  
  this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.