Technical Account Manager

Boise, United States | Posted on 09/17/2023

The job at Oracle in Boise, Idaho, United States, involves taking on the role of a Customer Success Manager. In this position, you will be responsible for guiding and supporting customers throughout the entire implementation lifecycle of Oracle's products and related services, ensuring their successful and effective utilization. Your primary objectives will be to enhance customer satisfaction, promote referenceability, and safeguard and enhance revenue streams.

This role requires building strong, long-term relationships with key customer contacts, understanding their industry and technical environment, and translating their needs into Oracle solutions. You will collaborate closely with Sales, Customer Service Managers, and customers to identify appropriate solutions, coordinate support services, and engage in account planning and reviews. Additionally, you'll manage complex projects, including cost, resources, scheduling, scope, and risk management.

To excel in this role, you should have 7-10 years of enterprise implementation, IT service management, project management, or account management experience, along with expertise in industry or product knowledge. Strong communication skills and the ability to work globally are desirable, and relevant certifications like ITIL, PMP, or Prince2 would be advantageous. The position offers a competitive compensation package, including benefits and the potential for equity, and is part of Oracle's commitment to fostering an inclusive and diverse work culture.