Workforce Management Solutions Functional Expert

Provides expertise, guidance, consultation, facilitation, thought leadership, and problem-solving to the client and/or project team based on specialized deep expertise in one or more functional areas. Develops and analyzes high-level functional and cross-functional requirements. Serves as a liaison between clients and the project team, captures supplementary specifications not included in client requirements, and logs and tracks requirements to closure. Identifies resources required for each task.

Provides technical and administrative direction for personnel performing on a task.

• Provide expertise and solutions for a comprehensive implementation of UKG Workforce Management (WFM) solutions, including system configuration, data migration, integration, and testing.

• Offer expert guidance and top-notch service on WFM best practices, aiding clients in optimizing their workforce management processes.

• Collaborate effectively with cross-functional teams, including IT, and operations, to ensure seamless system integration and effective change management.

• Analyze business processes, discuss critical business issues, and provide a consultative approach utilizing UKG WFM solutions.

• Conduct system configuration based on business requirements and recommend process improvements.

• Develop and maintain documentation for assessments and business requirements.

• Think creatively to troubleshoot and resolve system issues, acting as the subject matter expert (SME) for UKG WFM.

• Support the post-implementation phase by providing ongoing system support and optimization recommendations to clients.

• Stay updated on the latest trends and updates within UKG solutions, workforce management, and industry best practices.

• May perform business process design, development, and improvement.

• May perform business development activities.

• May lead a small team of Functional Analysts and advises/mentors developing staff, does not have direct management responsibility.

• Bachelor’s degree in Business, Information Technology, Human Resources, or a related field, or equivalent work experience.

• In-depth knowledge of UKG WFM modules, such as scheduling, time and attendance, labor forecasting, and workforce optimization.

• Proven success in implementing UKG WFM systems and providing client-facing consulting services.

• 12+ years of relevant overall experience of which 5+ years of experience in workforce management consulting, including at least 3 years specifically working with UKG WFM solutions

• Expertise in many of the following solutions: WTK, WFM, WFS, ESS, WAM, ATK, WDM, SDM, and Paragon.

• Knowledge of WIM processes, including workflows for troubleshooting purposes.

• Conduct client engagements involving both client staff and internal teams; effectively interact and communicate directly with clients.

• Demonstrate sufficient business knowledge to prioritize daily activities.

• Assist in creating comprehensive presentations at the appropriate level of detail to explain business requirements and the technical solutions that support them.

• Working knowledge of database design and business intelligence tools for investigation and problem-solving purposes.

• Demonstrate the ability to assess and solve problems quickly.

• Exhibit strong Excel-based skills, including data analysis and manipulation techniques to translate client data into system requirements.

• Flexibility to work alternative hours, including evenings and weekends, when required based on project demands.

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

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