Senior Consultant - LMS

Overview

Introduction to role: Are you ready to own and elevate a global learning ecosystem that builds critical capabilities and safeguards compliance at scale? Do you see yourself turning sophisticated requirements into simple, validated solutions that help people learn faster and perform better?

The Senior Consultant LMS will act as a technology SME on global projects with a high degree of complexity, typically with more than one deliverable, and a large scope, being accountable for supporting the Global Learning Tools correct functionality, configuration and documentation, besides project work and timelines. The individual in this role will partner with global colleagues to support AstraZeneca’s learning solutions to enhance organizational capabilities, reinforce AstraZeneca processes, and ensure regulatory compliance.

They will conduct Business Process Analysis, come up with appropriate learning solution and design, develop, implement, and evaluate the correct functionality of learning tools. They will work with internal and external SME to support the design and development of solutions and must be comfortable interacting with Senior Leaders. The Senior Learning Technology Support Analyst will also ensure that learning solutions are assigned and monitored in the Learning Management System (LMS) where appropriate.

• Carries out problem management in relation to the learning management solution by optimally identifying, bringing up and addressing their root causes and preventing their recurrence. Leads the resolution of identified problems either in person, via an IS resource or the external vendor, reporting back to the customer when appropriate.

• Ensures the full realization of learning technology benefits as appropriate to the requirements of the business, through business consulting activities and support of ways of working and standard.

• Analyses, validates and documents changes (bug fixes, legal requirements) that identify how these agreed needs can be best addressed in a cost-effective manner.

• Drives full end to end resolution of problems and fixes within the validated learning technology systems.

• Chairs key meetings with customers in order to build and maintain strong working relationships.

• Keeps adequate documentation updated to maintain the systems validation status.

• Ensures that GxP and SOX regulations are adhered, and deviations are handled as appropriate.

• Gathers business requirements, analyses, provide conceptual and detail design to meet business needs, performing vital learning technology configurations, write detail specifications for development, test and rollout the solution.

• Analyses, designs, document, and tests software modifications to existing processes/configurations, reports, forms, extensions, and interfaces in all the environments.

• Controls small projects under general guidance ensuring delivery of project outputs according to plan, reviewing and refining plans as required.

• Responsible for configuration of the product ensuring proper documentation is delivered.

• Use eLearning development tools, such as, but not limited to PowerPoint, articulate 360 and Captivate, to develop eLearning solutions

• Identify the expertise that is required to design, develop, deliver, and evaluate learning solutions, and involve SMEs or other external resources as appropriate.

• Responsible for the development and maintenance of end user and administrator training material. Responsible for delivering training to administrators of the application.

• Evaluates and handles vendors for outsourced learning development and implementation.

• Develop and implement learning communications to the appropriate partners.

• Analyze evaluation data for learning solutions and recommend corrective and preventative actions if deficiencies are identified.

• Bachelor’s degree with a proven experience working with Learning Management technologies (e.g. Saba Cloud) and maintenance of IT applications

• Experience of incident management and ability to perform effective Problem management

• Experience in LMS configuration and management.

• Good communication skills

• Skilled in Project Management.

• Skilled in…