IT Customer Support Analyst I or II

-Corporate Boise HQ
1111 W Jefferson St
Boise, , USA

• Pay or shift range: $62,800 USD to $122,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Travel Required :
  Yes

Many employers offer jobs; at Boise Cascade, we offer career opportunities. We are one of the largest manufacturers of plywood and engineered wood products in North America and are the only wholesale stocking distributor for building products that can service the entire United States. We offer a wide range of entry-level careers for new workers and advanced career opportunities for seasoned professionals.

Our broad national footprint provides opportunities in many career fields including sales, technical design/drafting, engineering, maintenance, I/T, administrative, production, warehousing, and distribution and CDL truck driving. We welcome diverse backgrounds, views, and skills as we believe it results in stronger teams, inspired solutions, and greater agility as an organization.

Boise Cascade has an exciting opening for an IT Customer Support Analyst. Please review the responsibilities and needed qualifications below and apply today!

• Support:
  Provide Tier I/II support to our corporate and division customers for a variety of technologies, including software, hardware, and mobile devices
• Troubleshooting:
  Diagnose and resolve software or hardware issues
• Testing:
  Test new systems and applications
• Documentation:
  Create, update, and manage service and support documentation
• Communication:
  Interact with customers in person, by phone, or via electronic messaging
• Follow up:
  Follow up with customers to ensure issues are resolved
• Installing, updating, and configuring software and hardware.
• Assisting with data storage issues and recovery of data

• Familiarity with M365 and Exchange Admin portals
• Win 11, MFA, VPN, and MDM experience
• Experience with on prem as well as cloud Active Directory
• Good problem solving and critical thinking skills
• Ability to work in a team environment as well as independently
• A customer-oriented attitude in providing professional customer support services.
• BS in computer science or related field. Previous experience a plus.

• Medical + Prescription Drug
• Flexible Spending Accounts (Healthcare + Dependent Care)
• 401(k) Retirement Savings with company contribution
• Paid Time Off (20 days per year)
• Paid Holidays (10 per year)
• Paid Parental Leave (6 weeks)
• Life Insurance

* Boise, / No opportunity for relocation allowance. In office work required, four days a week (Mon
- Thurs) and local candidates preferred.

Yes . 10-15%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.