Business Analyst

We are looking for a Business Analyst to play a high-impact role in the next phase of Syringa’s Net Suite transformation. With core systems live, the organization is now focused on improving how work is done and enabling the business to operate more effectively across processes, systems, and data. This role works directly with stakeholders to understand business processes end-to-end, challenge assumptions, and translate real-world workflows into effective system behavior, practical reporting, and usable insights.

This position is ideal for a self-starter who enjoys working through ambiguity, asking why, and getting to the heart of problems without pre-defined solutions. Enablement across processes, systems, and data is a top priority at Syringa, and this role will have meaningful visibility and influence in helping teams work more confidently and effectively.

Key Responsibilities:

• Partner directly with business users to understand current-state processes, underlying goals, pain points, and identify opportunities to improve or redesign how work gets done.
• Ask thoughtful, probing questions to uncover root causes and guide stakeholders toward effective process, system, and reporting solutions.

• Develop a strong working knowledge of the Net Suite UI, transactions, workflows, and record relationships and support lightweight configuration and optimization of Net Suite modules to better align with business processes.
• Build and maintain Net Suite saved searches and support workflow and reporting configuration while enabling business users to understand, create, and adapt saved searches that accurately represent business processes and support reporting.

• Build, maintain, and enhance dashboards and reports using modern BI tools to support operational and analytical needs.
• Enable and coach business users to build, modify, and interpret their own dashboards and reports, supporting a shift toward confident self‑service.

• Collaborate closely with other Business Analysts to align on process understanding, system behavior, and reporting standards.
• Contribute to team‑wide problem solving across systems, processes, and data.

• Maintain clear documentation for business processes, system behavior, saved search logic, and reporting definitions.
• Promote shared understanding and reduce reliance on individual knowledge through accessible documentation and standards.

• Bachelor’s degree in Business, Information Systems, Computer Science, a related field or equivalent experience.
• 3+ years of experience working with Net Suite ERP or a similar ERP system, including user support, building saved searches and reports, and business process analysis.
• Strong analytical and problem‑solving skills with a focus on understanding business processes and driving practical, business‑focused improvements.
• Demonstrated ability to work independently, navigate ambiguity, and drive solutions without fully defined parameters.
• Ability to communicate clearly in business terms and enable stakeholders through change.
• Experience building or supporting dashboards in a BI or analytics tool (Sigma preferred).
• Basic SQL experience and general data fluency (e.g., understanding tables, joins, and data structures).
• Telecommunications industry background is a plus.

• A high-impact role with direct exposure to leadership and visible business impact.
• A collaborative, low-ego environment where ownership, curiosity, and ideas are valued.
• The opportunity to shape how the business works, uses systems, and makes decisions as it continues to grow.

If you enjoy working through real business problems, navigating ambiguity, and helping teams operate more effectively through clearer processes and better use of data, this role offers meaningful ownership and impact.