Data Migration Field Support Technician Local

Overview

Data Staff, Inc. is currently seeking a Data Migration Field Support Technician for a long-term contract opportunity with one of our direct clients in Boise, .

This position is onsite LOCAL CANDIDATES ONLY

The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
• Installs, configures, and maintains software on mobile devices.
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
• Works closely with court staff and local administration with office moves, adds, and changes as required.
• Corresponds with users and staff concerning issue status, resolution, and task completion.
• Escalates issues to other members of the technical services team as appropriate.
• Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
• Attends meetings as required.

• Three years of IT support experience.
• Bachelor’s Degree preferred
• Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, One Drive, and Outlook as well as answering general user questions;
• Experience migrating end user emails and documents to Outlook and One Drive;
• Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
• Experience troubleshooting with Microsoft Windows 10;
• Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
• Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
• Knowledge of court processes and court information systems preferred;
• Skill in providing excellent customer service;
• Ability to travel throughout the state as needed;
• Ability to communicate effectively verbally and in writing;
• Ability to understand impacts of software, system, or application changes on customers;
• Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
• Ability to work independently.

• 3 Years - Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.
• 2 Years - Onboarding new users to Microsoft 365, with emphasis on SharePoint, One Drive, and Outlook as well as answering general user questions
• 2 Years - Migrating end user emails and documents to M365 Outlook and One Drive from on-premise Exchange, external M365 and/ordesktop Google Workspace.
• Excellent communication and interpersonal skills are critical in this role.

• 2 Years - Troubleshooting and maintaining Active Directory users, computers, groups and policies.
• 2 Years - Troubleshooting Microsoft Windows 10 and 11.
• 2 Years - Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts
• 1 Year - Basic network (wired and wireless) configuration and troubleshooting including ping and trace route

This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. Data Staff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.