Product Architect III

Compucom is an industry leader in digital workplace services focused on creating better work experiences. We deliver experience-enhancing solutions that power today’s digital workplace, with everything our customers need for real-time collaboration, connection, and support.

Why work for us?
We put people first! Our associates are our most valuable assets. Our mission is to partner with those who want to grow their skill set and make a positive impact, as we do. Future associates will have technical and problem-solving skills, practical experience and great customer service skills in order to be successful. We provide the opportunity to learn both hands-on in the job, and through internal courses and external career development courses.

A dynamic workplace requires a dynamic workforce. If you are a great fit on all levels, from skill set to alignment with our company culture, we look forward to hearing from you.

$123,750-$181,500 per year Remote Fully Remote

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Job Description

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Sr. Product Architect to join our team.

The Product Architect III provides presales and project support to Account Executives, Delivery teams, and customers. They will support the Sales team from the beginning of a sales cycle to understand a customer’s overall technology direction and applies expertise to develop the most optimal solution for the customer’s organization. The role is focused on identifying opportunities and defining solutions that include cloud, data center, networking, virtualization, security, and business continuity technologies.

The Product Architect III will have multiple certifications and works closely with less experienced Product Architects in order to deliver high-quality products and services.

• Manages an opportunity pipeline in conjunction with a team of Sales Account Executives in the territory. Serves as a “go-to” technical presales resource engaged whenever an opportunity requires the respective area of expertise. Equips Account Executives with a basic understanding of Compu Com solutions. Participates in customer and prospect meetings as technical sales support and communicates with both technical and business audiences from systems administrator to CIO.
  
  Analyzes a customer’s needs and determines the best solution for the prospect. Participates in sales presentations in a technical role, leading the consultative sales process and offering technical solutions.
• Provide education and thought leadership while translating customer business requirements into implementable technology solutions. Focuses on the creation and implementation of the Product Architecture by doing presentations and demos, writing proposals and documenting deliverables. Captures and processes the customer information to build a robust proposed solution that addresses the requirements while considering the solution’s efficiency, flexibility, scalability, reliability, and availability.
• Coordinates and engages with other technical resources as necessary to provide the appropriate solution. Solutions the optimal combination of hardware, software, and services to meet the prospect’s requirements. Documents and validates the requirements for the solution. Develops bill of materials (BOM) for solutions of hardware, software, and services. Plays a supporting role in developing the bid or proposal and presents the solution to the prospect.
  
  Works with vendor partners to help drive business and support demand generation events.
• Maintains account relationships over time to continue to deliver advice to the customer and identifies additional opportunities. Ensures continuity of the solution and maintains oversight from sale through completion of professional services delivery.
• Develops tasks and engages with Professional Services to assist the creation of the…