Technical Specialist

Job#: 3032381

Job Description:

Technical Support Technician L1

Location: Boise, Idaho
Employment Type: Contract

Our client is seeking a Technical Specialist to support hardware and software operations within a distribution and imaging environment. This role focuses on installing, configuring, testing, maintaining, and shipping equipment, primarily mobile devices, while working closely with a small onsite technical team. This position is a backfill with built-in knowledge transfer prior to the current technician’s retirement.

• Install, configure, test, troubleshoot, and maintain computer hardware and software.
• Assist with device imaging for equipment being shipped to stores and distribution centers.
• Charge, diagnose, clean, and prepare returned or new equipment for redeployment.
• Label new and used equipment in accordance with internal processes.
• Support ordering and validation of mobile devices, primarily iOS devices such as iPads and some Android devices.
• Ensure devices are functioning correctly and configured for the appropriate store or location.
• Assist with packaging and shipping equipment as needed.
• Work closely with the team to support ongoing projects and daily operational needs.
• Utilize Salesforce and Service Now for ticket tracking and documentation.
• Perform repetitive, process-driven tasks with a high degree of accuracy and consistency.

The following are the required qualifications for this role.

Experience:

• Entry-level IT support or technical background, such as IT Support or Field Technician.
• Experience installing, configuring, and troubleshooting hardware and software.
• Familiarity with mobile devices, with a preference for iOS and some exposure to Android.

Skills:

• Ability to follow documented processes and directions.
• Comfortable performing repetitive tasks with attention to detail.
• A flexible and team-oriented attitude.

• Experience using Salesforce and/or Service Now for ticketing.
• Prior imaging or device deployment experience.

The pay rate for this position is $ per hour.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.