Sr. Executive Support Engineer

Req  Sr. Executive Support Engineer

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

• Provide high-touch executive support, addressing advanced technical needs across office, travel, and home environments, including special events and mobile device support (iOS/Android).
• Diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows and macOS environments, both on-site and remotely; escape issues as needed.
• Manage Executive Support queue while handling installations, break/fix tasks, and video conferencing systems in diverse and complex environments.
• Maintain knowledge resources by developing and updating KBAs, documenting solutions, and tracking company assets responsibly.
• Leverage strong technical proficiency in Microsoft Office, AI tools, and security policies while adapting quickly as a fast learner.
• Self‑motivated and reliable team contributor, able to work independently, provide after‑hours/on‑call support, and perform effectively in an on‑site, fast‑paced environment.
• 5+ years of customer service experience with exceptional listening skills and the ability to translate technical concepts into clear, user‑friendly language.
• Strong communication skills across verbal, written, and in‑person interactions, with a focus on delivering stellar client service.
• Proven ability to build and maintain client relationships through responsive, effective support while documenting and sharing insights with teams.
• Self‑driven and adaptable professional who thrives in fast‑paced environments—able to multitask, take initiative, and work both independently and collaboratively while solving new challenges.

• 2+ years providing support to a CEO/CEO staff in a Fortune 500 organization.
• 3+ years’ experience in technical support or executive IT support.
• 5+ years’ experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices.

• BA or BS college degree in Computer Information Systems or Computer Science or equivalent.
• Associate degree in related work.
• MAC and/or Windows Certification.

IT Field Service Engineer 3

Relocation Level: TBD

Micron offers a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect income if unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time‑off program and paid holidays.

For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.