IT Service Desk

Start: 2 weeks from date of offer.

Location:

Boise,  - 83712.

• Length: 12 months
• Hourly Pay: $25.00/hr - W2 Only
• Background check required
• W2 Contract only

In need of a Level 1 Service Desk consultant for the next 12+ months onsite in Boise,  is a new opening due to a contractor taking a permanent position. The Service Desk staffing model is built around a defined headcount of agents actively taking calls to meet established call volume, service level, and customer experience expectations.

The current call volumes continue to dictate the need for consistent staffing at historical levels, and the team has been operating at or near capacity even prior to this vacancy. Additionally, the Service Desk is performing significant pre‑work in preparation for Service Now, including process alignment, knowledge updates, and readiness activities. These efforts require adequate frontline staffing to ensure: call coverage remains stable, backlogs do not increase, and service quality is maintained during the transition period.

Operating below expected headcount increases operational risk during this critical preparation phase.

• Provide IT Service desk phone coverage
• Deliver customer service and technical assistance to end users
• Provide first‑level troubleshooting and support of all end user desktops, handhelds
• Support Microsoft Office, Adobe, and in‑house application systems
• Escalate or route Service Desk requests to other technical teams as appropriate

• 1+ year working on a help desk supporting users in a large business environment – including desktop PC/network clients, network printing
• Knowledge of Windows 10/VDI/MS O365/Mobile Devices/Line of Business Apps
• Knowledge of Active Directory tools, group policy, etc.
• Customer Service Skills
• Preferred individuals with work experience in large financial, health care, or tech institutions
• Knowledge of Cherwell ticketing system
• High School education

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).

• Shift: First
• Work hours:
  
  8:30 AM – 5 PM

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

This posting is open for thirty (30) days.