Technology Support Specialist

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Salary Range: $21.00 To $25.00 Annually

Company Overview: Futura Title & Escrow has established strong roots in the Pacific Northwest since entering the title insurance business in Boise, Idaho, in 1975. Our strategic focus on territorial expansion has led to a successful network of 76 branches across six states, providing comprehensive real estate services. Our subsidiaries include Alliance Title & Escrow, Ameri Title, Kittitas Title and Escrow, Momentum Title Agency, and Pacific Alliance Title.

Are you passionate about solving tech puzzles and helping people? Join our dynamic IT team as a Technology Support Specialist! Whether you're just starting your career or bringing years of experience, we value your unique perspective and skills.

• Be the first line of support for tech issues—via phone, email, or in person
• Troubleshoot hardware, software, and network hiccups
• Set up and configure computers, mobile devices, and software
• Use remote tools to assist users across locations
• Keep detailed records in our ticketing system
• Apply updates, perform backups, and support IT maintenance
• Provide friendly, clear training to users
• Escalate complex issues when needed
• Adapt to evolving tech and team needs

• High School Diploma or equivalent
• 0–2 years of IT support experience (internships and school projects count!)
• Familiarity with Microsoft Office and common productivity tools
• Basic knowledge of computer systems, mobile devices, and printers
• Strong communication and a customer-first mindset
• Ability to explain tech in simple terms

We believe in supporting our team across all stages of life and career. Our benefits include:

• Comprehensive healthcare coverage
• Retirement savings plans with company match
• Generous paid time off and holiday
• Professional development and training opportunities