IHT Service Desk Specialist

Job#: 3036696

Job Description: IHT Service Desk Specialist 1

Location: Boise, Idaho (Partial Remote)

This role provides technical support and troubleshooting assistance to end users via phone, email, and chat. The specialist will handle first‑level issues, document incidents, and escalate complex problems to the appropriate technical teams. This position requires one day per week onsite.

• Provide IT Service Desk phone coverage.
• Deliver customer service and technical assistance to end users.
• Perform first‑level troubleshooting and support for all end‑user desktops and handheld devices.
• Support Microsoft Office, Adobe tools, and in‑house application systems.
• Escalate or route service requests to other technical teams as appropriate.
• Attend onsite one day per week for in‑person assistance.

• 1+ year of experience on a help desk supporting users in a large business environment, including desktop PCs, network clients, and network printing.
• Knowledge of Windows 10, VDI, MS O365, mobile devices, and line‑of‑business applications.
• Understanding of Active Directory tools and group policy.
• Demonstrated customer service skills.
• Experience with in large financial, healthcare, or technology institutions is preferred.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.