Learning and Development Specialist

Roles And Responsibilities

• Own and continuously improve clinician and employee onboarding and enablement programs, ensuring they are effective, scalable, and aligned to clinical and business needs
• Design, facilitate, and iterate on high-quality virtual and blended learning experiences for clinical and non-clinical audiences, applying adult learning best practices
• Develop, maintain, and update training content and resources (e.g., guides, job aids, recordings, and LMS courses) to support evolving systems, workflows, and learner needs
• Serve as a subject‑matter expert for clinical systems and internal tools (including the EHR), providing advanced training, office hours, and consultative support to drive proficiency and adoption
• Partner with clinicians, subject matter experts, and cross‑functional stakeholders to identify learning needs, co‑create training solutions, and prioritize initiatives based on impact
• Administer and optimize the Learning Management System (LMS), including course structure, reporting, and learner experience, using data and feedback to inform continuous improvement
• Support the operational and administrative aspects of Learning & Development, including scheduling and coordinating trainings, managing calendars and communications, and responding to learner questions and requests
• Manage multiple initiatives and stakeholders independently in a fast‑paced environment, exercising sound judgment, ownership, and accountability
• Other duties as assigned

• 3+ years of experience in learning & development, training, enablement, or a related role with demonstrated ownership of programs or initiatives
• Proven experience designing, facilitating, and iterating on live, virtual, or blended learning experiences for diverse audiences
• Strong content development skills, with experience creating and maintaining practical training resources (e.g., guides, job aids, recordings, LMS courses)
• Familiarity with Learning Management Systems (LMS) and proficiency with Microsoft Office tools, especially Teams and Outlook
• Strong organizational, time management, prioritization, and decision‑making skills, with the ability to juggle multiple projects and wear different hats in a fast‑paced environment
• Excellent facilitation, communication, and stakeholder partnership skills, with a consultative, service‑oriented mindset
• Solid understanding of adult learning principles and instructional best practices, with the ability to apply them pragmatically
• Comfortable learning new systems and tools and explaining them clearly to diverse audiences

• Experience supporting or training users on clinical systems or EHRs (e.g., Next Gen, Epic, athenahealth)
• Experience working in healthcare, behavioral health, technology, or other regulated or fast‑paced environments
• Familiarity with content development and instructional tools (e.g., Articulate Rise or Storyline, Canva, Camtasia, Snagit)
• Experience using data, feedback, or metrics to evaluate and improve training effectiveness
• Experience leveraging AI‑powered tools to accelerate content development, documentation, or iteration

• Competitive salary and benefits package
• Opportunity to work in a cutting‑edge healthcare technology environment
• Professional development opportunities and training
• Collaborative and supportive work culture
• Impactful role contributing to the enhancement of patient care and healthcare processes

Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination‑ and harassment‑free workplace.

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