IT Communications Specialist

Apply now Job no: 499600 Work type: Non-Classified/Professional Location: Boise,  
Categories: Information Technology, Marketing and Communications, Mid-Level

The purpose of this position is to work closely with the Director, OIT Communications to develop and provide communications planning, content, and resources for students, faculty, and staff. This role supports IT services by translating technical systems, processes, and changes into clear, user-focused content and resources. The position will design and deliver written communications, digital materials, web content, and technology support resources;

collaborate with project managers to plan communication strategies for projects; manage outage and maintenance notifications; and utilize analytics and metrics to assess effectiveness within a cycle of continuous improvement.

OIT Communications provides strategic communication support for the university’s technology services and initiatives. The team partners with OIT and campus stakeholders to plan, create and deliver clear, accessible content that helps the university stay informed and engaged with the technology it relies on every day.

Fully competent and productive professional contributor who applies acquired job skills, policies and procedures to complete substantive assignments, projects and tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

• Translate technical information into clear, accessible content for different audiences.
• Collaborate closely with a variety of stakeholders, both internal and external, to plan and support communication projects.
• Coordinate, write, edit, manage and publish content for OIT websites.
• Represent OIT in cross‑functional meetings with external departments and areas.
• Work with department colleagues and project managers to develop communication strategies and execute plan items for university projects.
• Create and deliver visual content, including basic graphics and digital materials.
• Utilize the university’s customer relationship management system to produce and schedule OIT communications.
• Assess effectiveness of OIT communication using analytics and established metrics, and use findings to improve content and user understanding.
• Perform other duties as assigned.

• Demonstrated ability to present and explain complex technical topics, problems, and alternative solutions to others.
• Experience planning, developing and executing communications within a strategic project framework.
• Experience planning and developing communications for products and services.
• Excellent communication skills (oral and written), interpersonal and organizational skills are required.
• Technical writing experience communicating complex technical processes and systems for a variety of audiences with varying ranges of technical experience.

None specified.

• Experience working with Word Press or HTML.
• Experience with Salesforce Marketing Cloud and design tools such as Canva or Adobe Creative Suite.

Starting salary is $55,057.60 annually and is commensurate with experience. Boise State University provides a best‑in‑class benefits package, including:

• 12 paid holidays and the University is closed between Christmas and New Year’s (requires use of 3 vacation days).
• Between 12-24 annual paid vacation days for full‑time Professional and Classified staff depending on position type and years of service.

• Resume with employment history (including dates of employment).
• Cover Letter indicating your interest and qualifications for the position.
• 3 Professional References.

This position is expected to work fully on‑site at our campus in Boise, Idaho.

Please note:

This position does not qualify for any type of Visa sponsorship, now or in the future.

Boise State University is committed to providing equal…