LMS Administrator

Description

Job Title:

LMS Administrator

The Learning Management Systems (LMS) Administrator will assume and play a critical role in LMS governance as well as be responsible for day-to-day LMS administration including maintenance, enhancements, technical support, and training. The LMS Administrator will also help manage, create, and deliver training resources and help‑guides as needed, and continuously troubleshoot all LMS issues and trends.

• Fully understand LMS capabilities with breadth and depth and provide ongoing maintenance of the LMS and all supporting tools, content, and technologies.
• Develop, build, and maintain all elements related to LMS functionality, including curriculum programs and LMS structure.
• Maintain security roles, user accounts, training assignments, groups, and all system notifications.
• Manage the testing and evaluation of new enhancements and tools that integrate with the LMS; keep the team informed.
• Proactively seek to understand how new updates could benefit future development and how changes to the platform may affect current processes.
• Create systems and workflows to ensure that all course resources are properly set up and available.
• Provide help with resources and training guides, including instructional videos, how‑to guides, and FAQs related to the usage of the LMS.
• Ensure training content is running properly at all times without interruption, quality degradation, or avoidable technical issues that could diminish the overall user experience.
• Maintain and support e‑learning assets on the LMS; review training material that has been deployed through the LMS on a regular basis.
• Provide frontline end‑user troubleshooting, facilitate the escalation of LMS technical issues, monitor recurring issues, system/data or process gaps, and proactively identify potential sources.
• Develop reports that are concise, intuitive, and actionable for organizational usage and completion.
• Other duties as assigned.

• Bundled health plans such as medical, Rx, dental and vision.
• Company‑paid life insurance for extra protection and peace of mind.
• Programs to stop smoking, diabetes management coaching, and on‑demand care options.
• A 401(k) plan with generous company matching contributions.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

• Ability to handle detail-oriented work while meeting schedules and deadlines.
• Ability to troubleshoot and resolve technical issues; quickly learn new applications, software and tools.
• Ability to work in an environment that requires balancing multiple projects and performing well under shifting deadlines.
• Ability to communicate effectively with people at all levels of the organization and with varying levels of technological understanding.
• Ability to solve problems in the face of ambiguity, work autonomously, and multitask.
• Able to excel in a collaborative environment but also take ownership of projects.
• Approachable and solution‑oriented when presented with challenges or issues.
• Excellent interpersonal, written and oral communication skills and a service‑oriented philosophy.
• Strong verbal and written communication skills.

• Previous experience (2+ years) in administering a Learning Management System;
  Cornerstone LMS experience highly preferred.
• Proven experience managing an enterprise-wide LMS with thousands of users/learners.
• Proven experience maintaining compliance through system audits.
• Previous technical experience deploying and supporting courses (Articulate/Articulate
  360/Storyline/SCORM Packages) preferred.
• Strong MS Office skills; HTML highly desired.
• Experience working with team members remotely, using phone, email and online collaboration tools effectively.

• FLSA:
  Exempt
• Travel:
  None
• Work Type/
  
  Location:
  
  Boise,  - Hybrid
• Savers is an E‑Verify employer.