Data Migration Field Support Technician

Job Overview

Position: Data Migration Field Support Technician
Contract Length: Approximately 6 months
Location: Boise, Idaho (full onsite)
Job Type: Contract, W2 only (C2C applications not considered)

• Understand court processes to ensure solutions meet user needs.
• Collaborate with IT leadership and district court leadership to prioritize daily tasks and projects, providing responsive and timely end‑user support.
• Install, configure, and troubleshoot standard desktop/laptop hardware, printers, and peripheral devices in accordance with IT procedures.
• Coordinate and/or migrate customer data from decommissioned devices to new equipment.
• Install, configure, and maintain software on mobile devices.
• Assist in coordinating equipment shipments, receivables, and processing surplus equipment as per Court procedures.
• Maintain accurate inventory records of serialized assets.
• Support court staff and local administration with office moves, additions, and changes as required.
• Communicate with users and staff regarding issue status, resolution, and task completion.
• Escalate issues to appropriate technical service team members when necessary.
• Collaborate with IT staff to test, troubleshoot, and validate new hardware and applications.
• Attend meetings as required.

• Three years of IT support experience.
• Bachelor’s degree preferred.
• Strong experience with Windows 11.

• Onboard new users to Microsoft 365, emphasizing SharePoint, One Drive, and Outlook, and answer general user questions.
• Migrate end‑user emails and documents to Outlook and One Drive.
• Maintain Windows Active Directory users, computers, and policies – preferred experience.
• Troubleshoot Microsoft Windows 10 and Windows 11.
• Troubleshoot Microsoft Office 2016, including export/import of mail, calendar, and contacts.
• Perform basic network (wired and wireless) configuration and troubleshooting, including ping and trace route – preferred.
• Knowledge of court processes and court information systems – preferred.
• Provide excellent customer service.
• Travel throughout the state as needed.
• Communicate effectively verbally and in writing.
• Understand impacts of software, system, or application changes on customers.
• Prioritize and address customer questions and trouble tickets based on customer needs and impacts.
• Work independently.

The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.