Senior Field Support Supervisor

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

Job Description /Preferred Qualifications At KLA, we develop industry-leading semiconductor process control solutions that power innovation across the global electronics ecosystem. We’re seeking a hands-on Senior Field Support Supervisor to lead field service execution and deliver exceptional customer results.

What You’ll DoLead installation, maintenance, and upgrade activities for KLA systems at customer sites

Assure training and certification of a team of engineers

Develop and drive a positive, collaborative work environment

Learn/ Model KLA business processes

Be a positive leader that develops team Coordinate rapid response to critical issues and customer escalations

Drive escalations and assure customer focused approach

Drive operational excellence through strong systems, documentation, and execution discipline

Develop and maintain strong internal and external relationships

Manage cost through effective resource deployment and install case oversight

Present business updates and performance insights to senior leadership

Represent Customer Operations in Product Life Cycle teams

Partner cross-functionally with engineering, customers, and leadership

Hire, coach, and develop a high-performing field support team

What You Bring3–5 years in a lead or supervisory role3–5 years supporting semiconductor capital equipment

BS/AA degree or equivalent experience

Strong project management and organizational skills

Clear communication and confident presentation abilities

Customer-first mindset with strong interpersonal skills

Why KLAWork on cutting-edge semiconductor technology

High visibility with senior leadership and product teams

Real ownership driving customer success and operational impact

Minimum Qualifications Base Pay Range: $0.00 - $0.00

Primary

Location:

USA--Boise-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation…