Training and Support Specialist

Overview

St. Luke’s Health System in Boise,  seeking a dedicated and knowledgeable Application Training and Support Specialist to join our Community Connect team.

This role is designed for a professional with strong expertise in electronic health record (EHR) systems, particularly Epic, and offers a unique opportunity to collaborate closely with our independent Community Connect partner clinics, focusing on enhancing their productivity and workflow efficiency within Epic. If you excel in training, relationship-building, and project implementations, we invite you to apply!

• Lead engaging in-person and virtual trainings for various Epic applications for independent Community Connect clinics.
• Experience working in an EHR with a solid understanding of clinical workflows to support clinicians and clinical support staff.
• Support Epic implementations by collaborating closely with stakeholders to ensure a seamless transition, developing effective workflows, and providing ongoing support.
• Participate in projects and opportunities to implement new Epic functionality and features that address evolving clinical and operational needs.
• Ability to lead, influence, and coordinate stakeholders and cross-functional teams to plan and execute on deliverables.
• Facilitate in-person and virtual rounding and upgrade education meetings with independent clinics.
• Employ exceptional follow-up skills and attention to detail to ensure seamless operations.

• Serve as an initial escalation point for review of system enhancement requests impacting a single application to validate appropriateness for escalation to build/governance review. Serve as project/enhancement request facilitator for enhancement and build requests as they progress through to implementation (e.g., flowsheet changes, minor order changes, etc.). Provide support by troubleshooting identified mSL and other single-application end user facing system issues.
  
  Assist with root cause analysis and resolving problems through appropriate methodologies and communication with end-users and service line leaders. In collaboration with end users and system leadership, through accurate training, comprehensive real-time support, and effective solution architecture, ATSSs create an optimal environment for enabling safe, effective, and efficient utilization of mSL and other health information technologies.
• Supplement initial/on-going training and personalization for clinical and business applications for new and existing employees for any gaps in coverage. Provide supplemental support in performing competency assessments related to provider/clinician EMR use.
• Monitor clinician efficiency datasets to recommend targeted and purposeful interventions. Deploy surveys and other training quality mechanisms to measure the effectiveness of training interventions.
• Partner with colleagues on adjacent teams (e.g., informatics, CLaSS/Simulation, IHT, etc.) to provide support, develop content, and deliver high quality/fidelity training. Ensure competency training of clinical and business end users continues beyond initial training, taking ownership over competency checklists for any applicable clinical and/or business application.
• Lead the development and assist in analyzing existing and gathering requirements for training materials, serving as subject matter expert in validating training documents/curriculum requiring updating. Ensure Epic training environment is maintained and up-to-date to support training needs through accurate configuration of the MST environment. Optimize single application, complex, clinical and business workflows through in-depth analyses of current state and a comprehensive understanding of system functionality.
  
  Gather requirements for potential changes. Manage portfolios of enhancements/requests to ensure appropriate levels of resources, prioritization and completion of requests.
• Support system project work through functioning as a subject matter expert, developing training references, and delivering the training for enhancements. Test/validate new build for single application enhancements/upgrades.…