IT Project Specialist - Level 3

Micro Tech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.

• Act as product expert – review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities on an ongoing basis. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations. Support Specialists will be challenged with various clients’ systems and network architecture and will be expected to retain knowledge pertaining to various line of business applications.
• Provide client support – collaborate with other technical team members to provide exceptional customer service to the client. Work with vendors to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

• Associate’s degree in Computer Science (or the equivalent) is preferred
• MSP Experience preferred
• 3-6 years of related project implementation experience – including but not limited to:
  • Advanced Network Design / architecture
  • Expert infrastructure installation / configuration / troubleshooting
    • Internet, Firewall, Switch and Wifi
    • VLAN installation / configuration / administration / troubleshooting
  • Expert Microsoft server and Microsoft server application migrations
  • Expert Hypervisor installation / configuration / administration / troubleshooting
  • Expert SAN installation / configuration / administration / troubleshooting
  • Expert O365 migrations / administration / troubleshooting
  • Expert Scripting & Power Shell proficiency
• Technically savvy with strong time management skills
• Ability to simultaneously manage and prioritize multiple tasks and projects, keeping team and clients updated through clear communication
• Regular and predictable attendance is required; must be able to work outside of normal business hours if operations require it.
• The ability to explain to a non-technical person in a way they will understand
• Maintain a high degree of professionalism
• Maintain superior client relations

Micro Tech Systems offers a competitive benefits package to employees, including health care, paid time off and holiday time, 401k matching and professional development.