IT Audio​/Visual Technician

Location:

451 W. State Street, Boise,

Interview Type:
In Person

Description:

Provides technical assistance and installs of Audio and Visual Equipment for courtrooms across the State. Also ensures inventory is accurate and assigned out for all courtroom hardware.

The IT Audio and Visual Technician will support all Audio and Visual hardware and software for the courtrooms. This will include help desk tickets, new courtroom installs, remodeling of courtrooms, and Court Reporter Support hardware installs. The position is located in Boise, Idaho and requires the resource to be fully on site for the role, but also requires the ability to travel throughout the state.

This position will travel to all 44 counties within Idaho for the purpose of courtroom enhancement initiative. The Technician will perform installing new courtroom audio and visual equipment, installing new software, assisting with tuning of all new hardware, and training end users on the new equipment. The resource in this role has accountability for computer and equipment inventory. Travel will be expected for three weeks out of the month, and overnight stays will be required for travel to the outlying counties.

Expenses will be covered following State of Idaho's travel policy for meal, lodging, and gas reimbursement.

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
• Works closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support for courtroom issues.
• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices, speakers, Bi-amps, Amplifiers, Microphones and DTENs in accordance with IT procedures.
• Coordinates training sessions with all in court clerks, judges, and assistants.
• Installs, configures, and maintains software on all courtroom computers.
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
• Works closely with court staff and local administration with the installations in courtrooms.
• Corresponds with users and staff concerning issue status, resolution, and task completion.
• Escalates issues to other members of the technical services team as appropriate.
• Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
• Attends meetings as required.

The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.

• Three years of IT and A/V support experience.
• Bachelor’s Degree preferred.

• Experience with power tools and networking tools.
• Experience troubleshooting Audio and Visual equipment, including Bi-Amps, Amplifiers, Microphones, and Speakers.
• Experience troubleshooting and maintaining desktops, monitors, and software.
• Experience troubleshooting with Microsoft Windows 10/11.
• Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred.
• Knowledge of court processes and court information systems preferred.
• Skill in providing excellent customer service.
• Ability to travel throughout the state as needed.
• Ability to communicate effectively verbally and in writing.
• Ability to understand impacts of software, system, or application changes on customers.
• Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.
• Ability to work independently.

• Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. (Required, 3 years)
• Troubleshoot, installing, and maintaining Audio and visual equipment. (Required, 2 years)
• Troubleshooting Microsoft Windows 10 and 11. (Highly desired, 2 years)
• Experience with courtroom audio and visual and For The Record Software. (Nice to have, 1 year)
• Basic network (wired and wireless) configuration and troubleshooting including ping and trace route. (Desired, 1 year)
• Ability to travel throughout the State of Idaho as detailed in job description and required for the position. (Required, 0 years)
• Valid driver license. (Required, 0 years)
• Excellent communication and interpersonal skills are required for this role. (Required, 0 years)