Technical Account Manager - Federal

Boise, United States | Posted on 09/11/2023

The role at Oracle in Boise, Idaho, United States, entails being responsible for guiding and supporting customers throughout the entire implementation life cycle of Oracle's products and related services. The primary goal is to ensure the successful and effective utilization of Oracle's offerings, enhance customer satisfaction, drive referenceability, and protect/enhance revenue streams. This position requires building long-term relationships with key customer contacts, understanding their industry and technical environment, and translating these insights into appropriate Oracle solutions.

Collaborative work with Sales, Customer Service Managers, and customers is crucial to identify and deliver solutions that meet customer needs. Additionally, this role involves project management, including risk identification and mitigation, and advocating for security and best practices within the organization. The ideal candidate should have 7-10 years of enterprise implementation, IT service management, project management, or account management experience, along with subject matter expertise in the industry or product(s).

Certification in Project Management or Service Management (e.g., ITIL, PMP, Prince2) is desirable. Experience with Oracle products, including knowledge of its solutions, is a plus. This position is open to US citizens with experience working with Federal customers and involves supporting customers primarily in the Eastern Time Zone and working globally. The salary range varies based on factors such as skills, qualifications, experience, and location, with the base pay ranging from $29.28 to $85.67 per hour or $60,900 to $178,200 per annum, along with potential equity, benefits, and bonuses.

Oracle offers a comprehensive benefits package, including medical, dental, vision insurance, disability coverage, life insurance, flexible spending accounts, retirement plans, paid time off, holidays, parental leave, adoption assistance, employee stock purchase plan, financial planning, group legal services, voluntary benefits, and more. Oracle values diversity and inclusion and is committed to creating an inclusive culture where all individuals can excel and contribute.

They provide reasonable accommodations for individuals with disabilities during the application and employment process. Oracle is an Equal Employment Opportunity Employer, and all qualified applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other characteristics protected by law.